Creating and Managing a Delivery

You will learn how to create and manage your deliveries within the Dashboard.

November 3, 2025

Create a New Delivery

There are many ways to create a New Delivery:

• Create a Delivery from the Dashboard
• Create a Delivery via the API
• Create a Delivery via Auto-Fill Integration
• Create a Delivery via Upload my Deliveries

From your Dashboard, you can create a new delivery by clicking on the New Delivery button above the map. Doing so will open the New Delivery Form where you can create and save a delivery. The New Delivery Form requests the following information:

• Reference ID: A unique identifier for the delivery
• Delivery Size: Size of the delivery
• Pickup Information: Where the delivery will be picked up and loaded on a vehicle. Fill in all relevant fields.
• Customer Name: Search for or add customer name
• Address: Search for or add an address for pickup. If you need to slightly adjust the location (such as on a large jobsite), you can use our pin-drop location accuracy tool which allows you to set latitude and longitude for a delivery.

To do this, click on Adjust Location below the map. Drag and drop the pin on the map where you want it. Select Update Location.

• Service Duration: The amount of time budgeted for the driver to spend at the pickup location
• Notes: Add any helpful pickup notes for the driver. Be specific when filling this out.
• Contact: Insert a contact name for the pickup destination.
• Notifications: If you would like this customer or anyone else to receive order update notifications, fill in this information
• Phone Number: Add contact or company’s phone number
• Email: Add contact or company’s email address
• Drop-off Information: Fill in the address of the drop-off destination and all relevant fields.
• Drop-off Name & Company: Point of contact for the delivery at the drop-off location
• Drop-off Phone Number: Contact information for drop-off point of contact. Be sure it is the number of someone who will be there at the time of drop-off
• Drop-off Duration: The amount of time budgeted for the driver to spend at the drop-off location
• Drop-off Notes: Helpful drop-off notes for the delivery. Be specific when filling this out.
• Recipient Notification - Email Addresses: Recipients who will receive delivery email notifications for the delivery
• Recipient Notification - SMS Phone Numbers: Recipients who will receive delivery SMS notifications for the delivery
• Schedule the Delivery - Pickup date and time window and Drop-off time window: Date and time when the delivery needs to be completed by. Note, all times are in the user’s local time zone.

Once you have populated the New Delivery Form, select the Save button to complete the creation of your delivery and return to your previous page. All fields are required unless specifically marked as optional.

Review Delivery Details

Access information about a delivery quickly with the Delivery Detail Fly-Out. On the plan view, map view, and list view, click any delivery and a fly-out will appear on the right side of the screen.

From this fly-out view, you can easily review Delivery Details such as date, size, and pickup and drop-off information. Scrolling down on the Delivery Detail Fly-Out will give you options to expand or collapse additional sections to see delivery History information, Vehicle assignment, Route, and Drop-Off Details.

Edit a Delivery

From the plan view, map view, and list view, you can edit an existing delivery by scrolling to the delivery you wish to edit, selecting the menu, and choosing Edit Delivery. You can also edit from the Dashboard once you assign the delivery to a vehicle.

Doing so will open the Edit Delivery Form where you can change the details for that delivery. Note, depending on the status of a delivery, not all fields may be editable. You can also access the Edit Delivery Form by clicking Edit on the Delivery Detailed fly-out.

• All fields are editable when a delivery is in a status of Unassigned, Assigned, Pending Pickup, and Incomplete.
• All fields, except Pickup Contact fields, are editable when the delivery is in a status of Out for Delivery.
• No fields are editable when a delivery is in a status of Complete or Canceled or when it is assigned to a route that is being optimized.

Select the Save button at the bottom of the form to complete the edit of your delivery and return to the previous screen.

Note: Some edits you make will impact the route the delivery is assigned to, such as removing a delivery from a route, reordering a route, removing a delivery from Today’s Dashboard, etc. Ensure you check and update routes after editing deliveries assigned to routes.

If you have questions, please contact us at connectsupport@dispatchit.com. A Dispatch team member will reach out to you for support.