# Download and Access

November 3, 2025

## In this article, you will learn how to download and access the mobile application for Drivers.

## Prerequisites

- You must be provisioned and assigned the role of Driver by an organization administrator prior to setting a password and logging in to the mobile application.
- Your email address cannot already be associated with a Dispatch Marketplace Driver profile.

## Downloading the App

iOS users can visit the [App Store for iOS](https://dispatchit.atlassian.net/wiki/spaces/PTD/pages/893288520) on their mobile device to download the app. Android users can visit the [Google Play Store](https://play.google.com/store/apps/details?id=com.dispatchit&hl=en_US&gl=US) on their mobile device to download the app. The mobile application is not optimized for use on tablets. We recommend using a standard mobile device for best functionality.

## Setting a Password

### From the web

1. Go to the **[Sign In Page](http://app.dispatchit.com/users/sign_in)**
2. Click either the **Forgot your password?** link or the **Didn’t receive unlock instructions?** link
3. Enter the email address associated with your Driver user profile
4. Check your email for a link to set your password
5. Follow the instructions to set your new password

### From mobile

1. Go to the **Login page**
2. Click the **Forgot your password?** link
3. Enter the email address associated with your Driver user profile
4. Check your email for a link to set your password
5. Follow the instructions to set your new password

## Logging In

1. Enter the email address associated with your Driver user profile. All characters should be lowercase in this field.
2. Enter your case-sensitive password you set
3. Tap the **Sign In** button

## Logging Out

1. Tap the **gear menu icon** in the top left-hand corner of the screen
2. Tap the **Log Out** button

If you have questions, please contact us at [connectsupport@dispatchit.com](mailto:connectsupport@dispatchit.com). A Dispatch team member will reach out to you for support.