# Tracking My Delivery & Receiving Notifications

Updated yesterday

## In this article, you will learn how order tracking and notifications work.

Solution: To learn how notifications show you the most updated delivery information, notify you of delays, and keep your customers informed.

## Who Will Receive Updates

- The individual placing the order
- Additional contacts listed while completing the order form, such as a customer

## How You'll Receive Updates

These can be customized by navigating to [Settings>Notification Settings>Delivery Alerts](https://app.dispatchit.com/my_organization_notification_settings).

- Email
- SMS
- Live webfeed on the Dispatch dashboard

## Types of Updates

- Order Confirmed
- Searching for Driver
- Driver Assigned
- Nearing Pickup Location
- Pickup Complete
- Nearing Drop-Off Location
- Delivered
- Order Updated
- ETA Updated
- Wait Time Started
- Canceled

## Order Tracking

### Order Confirmed

Once you've placed your order, you will receive a confirmation email letting you know your order has been successfully placed.

### Placing the order

Once you’ve placed the order and a driver has been assigned, you (and any additional contacts listed) will receive a notification displaying the estimated Pickup and Drop-Off times.

### Searching for Driver

In the rare event that we’re still searching for a driver 30 minutes before the scheduled pickup, we’ll promptly send a notification, providing sufficient time to make any necessary adjustments to the order. If needed, you can contact Dispatch Support directly from this notification.

If it takes longer than expected to find a driver, causing the Pickup to be delayed, you (and any additional contacts listed) will receive a notification with the updated Pickup time.

### Driver Nearing Pickup Location

When the driver is approaching the pickup, the individual who placed the order will be notified.

### Leaving the Pickup Location

Once the driver has left the Pickup location, you (and any additional contacts listed) will receive a notification letting you know the driver is en route to the Drop-Off location.

### Driver Nearing Drop-Off Location

When the driver is approaching the drop-off, the individual who placed the order will be notified.

If the driver is running late when picking up the order, you (and any additional contacts listed) will receive a notification letting you know the order is out for delivery but running behind schedule. The updated ETA will be shown.

### Updated ETA

If the driver encounters a delay on the way, you (and any additional contacts listed) will receive a notification with the updated Drop-Off time.

### Notify Me Before Arrival

We’ve added a “Notify Me Before Arrival” feature so you and your customers can choose to opt-in and receive an "Out For Delivery" email, guaranteeing everyone stays informed.

### Delivery Complete

Once the delivery is complete you (and any additional contacts listed) will receive a confirmation that the order has been successfully delivered. It will include a **View Order Details** link so you can review all the information related to the delivery, including driver information, Pickup/Drop-Off times, and photo proof of delivery.

If you have additional questions, please contact us at [Support@Dispatchit.com](mailto:Support@Dispatchit.com). A Dispatch team member will reach out to you.