# Create a New User or Driver

November 3, 2025

In this article, you will learn how to request a user account and sign in to the Dispatch Web Application.

Solution: Provides you with the ability to create users as needed and the ability to limit permissions as needed.

## Creating a User Account

Once you have signed up for your Subscription and have admin access, you can create new users in the **Settings**. Click on Users in the secondary menu.

Then click on **Add User**.

You’ll need the following information for new user setup:

- User’s First and Last Name

- User’s Email Address

- User’s Phone Number

- Will this user need to access the Mobile App as a Driver? Yes or No

- An optional photo of the user. If the user is a driver, this photo will be shown to anyone who receives delivery notifications.

You will also be required to set **permission levels** for all your users.

Permission options include:

- Administrator: can adjust settings and complete any actions available in their account

- User: create and schedule deliveries only

- Read-only: can view everything but doesn’t have adding or editing privileges

If you are setting up a driver (Check the **Driver** box), you can add their photo. This way they know who they can expect to drop off their delivery.

Once complete, the new user will receive a password reset via email address.

## Editing a User

From the list of users section, there is a pencil icon to the left of the users. Click this to edit any information.

## Deleting a user

To delete a user you go into **Settings**. Click on the **edit user** icon, then click **remove user**.

## Receiving User Credentials & Login

The user must use the url link provided in the email to reset their password to obtain access. Once their password has been successfully reset, the user can login.

## Creating a Driver

A Driver is a permissions layered on a User Account. This role can be provisioned by an administrator before the driver sets a password and logs into the mobile application.

To successfully provide this permission, the **user’s email address cannot already be associated with a Dispatch Driver profile** (meaning, the user cannot use the same email they use when driving for Dispatch as an contractor driver).

If you have questions or need help, please contact us at [connectsupport@dispatchit.com](mailto:connectsupport@dispatchit.com). A Dispatch team member will reach out to you for support.