Create a New User or Driver

November 3, 2025

In this article, you will learn how to request a user account and sign in to the Dispatch Web Application.

Solution: Provides you with the ability to create users as needed and the ability to limit permissions as needed.

Creating a User Account

Once you have signed up for your Subscription and have admin access, you can create new users in the Settings. Click on Users in the secondary menu.

Then click on Add User.

You’ll need the following information for new user setup:

• User’s First and Last Name

• User’s Email Address

• User’s Phone Number

• Will this user need to access the Mobile App as a Driver? Yes or No

• An optional photo of the user. If the user is a driver, this photo will be shown to anyone who receives delivery notifications.

You will also be required to set permission levels for all your users.

Permission options include:

• Administrator: can adjust settings and complete any actions available in their account

• User: create and schedule deliveries only

• Read-only: can view everything but doesn’t have adding or editing privileges

If you are setting up a driver (Check the Driver box), you can add their photo. This way they know who they can expect to drop off their delivery.

Once complete, the new user will receive a password reset via email address.

Editing a User

From the list of users section, there is a pencil icon to the left of the users. Click this to edit any information.

Deleting a user

To delete a user you go into Settings. Click on the edit user icon, then click remove user.

Receiving User Credentials & Login

The user must use the url link provided in the email to reset their password to obtain access. Once their password has been successfully reset, the user can login.

Creating a Driver

A Driver is a permissions layered on a User Account. This role can be provisioned by an administrator before the driver sets a password and logs into the mobile application.

To successfully provide this permission, the user’s email address cannot already be associated with a Dispatch Driver profile (meaning, the user cannot use the same email they use when driving for Dispatch as an contractor driver).

If you have questions or need help, please contact us at connectsupport@dispatchit.com. A Dispatch team member will reach out to you for support.