# Using Dispatch to Fulfill Deliveries

November 3, 2025

## In this article, you will learn how you can send deliveries to Dispatch for fulfillment when you need additional delivery support.

### Prerequisites

- You must be in a current Dispatch market

## Common Scenarios

You can send any delivery to the Dispatch Marketplace, but common scenarios and examples include the following:

- When you have a hot shot (time-sensitive) delivery
- When you've reached capacity with your fleet
- When there is only a small part to deliver
- When your staff doesn't want to take time away from their core responsibilities
- When it's outside your normal delivery area
- When you experience peak season

## Send a Delivery to the Marketplace

Dispatch lets you manage all of your Dispatch-managed orders and the deliveries your drivers are completing in one place. From the **Dashboard**, choose an unassigned delivery in the **Today’s Deliveries** section and using the three-dot menu on the right, you’ll see the option to **Send to Dispatch**.

Selecting **Send to Dispatch** will open a new browser tab and take you to the **Marketplace Order Form** where you can schedule your delivery with Dispatch Marketplace.

The **Marketplace Order Form** will be populated with relevant data from your delivery. However, you will need to validate the fields and select a vehicle type and service level before submitting your order.

After creating the **Marketplace Order**, refresh the Dispatch Dashboard to see a **Dispatch Driver** card on the **Dashboard** and the Pickup location, Drop-off location, and orange route line on the **Dashboard Map**.

On the Dashboard page, a **Dispatch ‘D’ Icon** will appear to the left of the Delivery **Reference ID** to denote that the delivery has been sent to the Dispatch Marketplace. The delivery status also reads _Sent to Dispatch._

Once the delivery has been completed on the **Dispatch Marketplace**, the **Dispatch Driver** card on the **Dashboard** will show an updated status of _Complete._ The icons on the **Dashboard Map** will become grey.

## View Details for a Delivery Sent to the Marketplace

If you need to make changes to your marketplace order, the **Dispatch Marketplace** is just a few clicks away. You can easily access the order on the Dashboard plan view, map view or list view, and select **Open Marketplace Order**.

This action will navigate you directly to the **Marketplace Order** where you can review details in full and make any needed changes.

## Cancel a Delivery Sent to the Marketplace

To cancel a Delivery that has been sent to the **Dispatch Marketplace,** navigate to the Dashboard plan view, map view, or list view for the delivery. Select **Cancel Marketplace Order** from the drop-down.

This action will take you to the **Cancellation Screen** within the **Dispatch Marketplace** where you can select your cancellation reason and provide additional information.

When your **Dispatch-managed** order is cancelled, the **Delivery** will revert back to a status of _Unassigned._ The **Dispatch Driver** card and route on the **Dashboard** will be removed. You can then take the following actions:

- Send the delivery back to **Dispatch.** This will create a new order.
- Schedule the delivery on one of your routes by assigning the delivery to a vehicle.
- Cancel the delivery.

Please note that deliveries sent to the **Dispatch** to fulfill cannot be canceled via the APIs.

If you have questions, please contact us at [connectsupport@dispatchit.com](mailto:connectsupport@dispatchit.com). A Dispatch team member will reach out to you for support.