# Using the Dispatch Courier Portal

October 23, 2024

## In this article, you will see how to view available orders, accept orders and assign drivers

Solution: On the dashboard you will be able to view available orders, accept orders and assign drivers

## Viewing Orders

Under the available orders view you will see:

- **Rate**: The total payout you will receive for the order.

- **Route**: The total miles of the trip, and the service level needed

- **Services levels**: The [speed of service](https://support.dispatchit.com/en/articles/8654538-types-of-delivery-services-available) needed  
  
  - Example: ASAP meaning within the next 90 minutes

- **Load**: The vehicle needed and the weight of the order  
  
  - Larger vehicles can pick up any smaller vehicle order.
  
  - Example: a box truck can take car, mid-sized or cargo van orders.
  
  - Smaller vehicles won't see orders that require a larger vehicle.
  
  - Example: a car can't take an order intended for a box truck.

- **Pick up and drop-off**: The city and state the order is being picked up from and being delivered to.
  
  - Exact details of location's addresses are shared after the order is accepted.

- **Times**: When the order must be picked up and delivered by

- **Nearest Driver**: Once your drivers have downloaded the app and are online, we will show the nearest driver to the pick up location

- **Actions**: where you accept the order and assign a driver

## Accepting and Assigning Orders

Once you see an available order worth accepting you'll click the Accept button under the Actions header.

You'll see a notification prompting you to make sure you can complete the order within the allotted time.

You'll have five minutes to assign a driver by clicking the **Assign Driver** icon and selecting which driver is closest to the pickup location.

After you've assigned your driver, the order will appear in the Active Orders section.

## Other Notes

After the order has been assigned to the driver they will get a notification in the Driver App with all the pick up and drop-off details.

If you have any questions about using the Dispatch Courier Portal, please reach out to us at [partnerships@dispatchit.com](mailto:partnerships@dispatchit.com).