Using the Dispatch Courier Portal

October 23, 2024

In this article, you will see how to view available orders, accept orders and assign drivers

Solution: On the dashboard you will be able to view available orders, accept orders and assign drivers

Viewing Orders

Under the available orders view you will see:

• Rate: The total payout you will receive for the order.

• Route: The total miles of the trip, and the service level needed

• Services levels: The speed of service needed

  • Example: ASAP meaning within the next 90 minutes

• Load: The vehicle needed and the weight of the order

  • Larger vehicles can pick up any smaller vehicle order.

  • Example: a box truck can take car, mid-sized or cargo van orders.

  • Smaller vehicles won't see orders that require a larger vehicle.

  • Example: a car can't take an order intended for a box truck.

• Pick up and drop-off: The city and state the order is being picked up from and being delivered to.

  • Exact details of location's addresses are shared after the order is accepted.

• Times: When the order must be picked up and delivered by

• Nearest Driver: Once your drivers have downloaded the app and are online, we will show the nearest driver to the pick up location

• Actions: where you accept the order and assign a driver

Accepting and Assigning Orders

Once you see an available order worth accepting you'll click the Accept button under the Actions header.

You'll see a notification prompting you to make sure you can complete the order within the allotted time.

You'll have five minutes to assign a driver by clicking the Assign Driver icon and selecting which driver is closest to the pickup location.

After you've assigned your driver, the order will appear in the Active Orders section.

Other Notes

After the order has been assigned to the driver they will get a notification in the Driver App with all the pick up and drop-off details.

If you have any questions about using the Dispatch Courier Portal, please reach out to us at partnerships@dispatchit.com.