What happens if an order I'm assigned to gets cancelled? | Dispatch Knowledge Base

What happens if an order I'm assigned to gets cancelled?

November 11, 2025

In this article, you will learn what happens when an order is canceled.

Solution: To give you an understanding of the order cancellation process and what delivery pros get paid.

Why was my order cancelled?

Needs can change quickly and orders get cancelled for a variety of reasons; the most common:

*Orders cancelled due to driver negligence will result in a violation of our Driver Management Policy

Dropping a claimed order does not pay a cancellation fee.

Payment for Cancellations

Any concerns or questions about deliveries, payment, wait times, vehicle size requests, etc. should be sent to Dispatch directly. These should not be addressed with the customer and can lead to a violation.

Cancellation payments are as follows:
Assigned (must be assigned for more than 5 minutes) $7.50
At pickup Half of Base Fare or $7.50 whichever is greater (see screenshot below to locate Base Fare)
Out for Delivery Full rate

If you have questions, please contact us at drivercare@dispatchit.com. A representative from Dispatch will reach out to you for support.