# How Dispatch Applies Service Charges

At Dispatch, our goal is to ensure a smooth delivery experience while supporting fair compensation for our drivers. To maintain transparency, here’s how and why certain service charges may appear on your bill.

April 2, 2026

## **Why Service Adjustments Occur**

Service adjustments are applied when details within an order require updates—such as incorrect vehicle selection, service level, or address entry. These adjustments are **not penalties**; they simply reflect the services actually provided.

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## **Wait Time Fees**

Drivers’ time is valuable, especially during delays at pickup or drop-off locations. Each order includes a grace period, after which wait time fees may apply.

## **How Wait Time Fees Work**

- **Cars, Mid-Sized Vehicles, Pickup Trucks**  
  - Overage begins after **10 minutes**  
  - **$0.75 per minute**.

- **Cargo Vans**  
  - Overage begins after **15 minutes**  
  - **$1.00 per minute**.

- **Box Trucks**  
  - Overage begins after **20 minutes**  
  - **$1.25 per minute**.

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## **Cancellation Fees**

If an order is placed and assigned to a driver but then canceled by the customer, a **$10 cancellation fee** will apply.

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## **Toll Fees**

When a route includes tolls, drivers may pay these charges upfront. Once the delivery is complete, we adjust the bill to reimburse the toll cost. Toll amounts may vary by region.

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## **Weight Fees**

A weight fee is added when an order requires a driver to lift **100 lbs or more** without assistance. This ensures drivers are fairly compensated for additional physical effort.

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If you have questions about charges on your billing statement, our support team is here to help!