Dispatch Service Levels

Third Party Courier Resources - Service Levels
February 14, 2025

Service Level Definitions:

• ASAP: Orders must be picked up as soon as they are claimed.
• Expedited: Orders must be delivered within 120 minutes.
• Standard: Orders must be delivered by drop-off time noted in app (three or more hours).
• Same Day: Ready for pickup between 7-10am and due by 5 pm or later.
• Multi-Stop: Pick up multiple parcels from one pickup location and deliver to multiple drop-off locations by 4pm.

You can view the service level in the courier portals (Dashboard tab) load-board under the route tab (mileage also shown) on the available orders board.