Creating a Return Trip

Understand how to create a return trip.

November 13, 2024

What is a Return Trip?

A Return Trip is when the driver comes back to the original pick-up address at the end of their route. This might be helpful if you need items from another location or paperwork returned to you.

How to Book a Return Trip

There are two ways to book a Return Trip. On the order form, complete your pick-up and drop-off information. If you have more than one drop-off, continue selecting Add Another Drop-Off until all drop-offs have been added.

1. At the bottom of the Drop-Off page, you can select Add Return Trip. This will pre-populate your pick-up address and make it the last stop. You will be asked to enter the weight and number of items that need to be returned.

2. If you selected Add Another Drop-Off but decide that needs to be the return trip, at the top of the page, select Make a Return Stop.

Click Next and complete the remaining steps on the order form: selecting a vehicle, selecting add-ons, and choosing a delivery date and time. Then, review your order. Make sure all the information is correct. Click Submit.

In this example, you can see that Chicago O'Hare International Airport is listed as the initial pick-up and the last drop-off.

I've already submitted my order but need to schedule a Return Trip.

If you've already submitted your order and realize you need the driver to return to your location after completing the drop-offs, you can visit the order summary page and click Schedule Return Trip in the upper right corner. A return trip will be added to your driver's delivery schedule as the last stop. Please confirm that the weight and number of items to be returned are correct.

To streamline communications and save time, we'll do our best to assign your current driver to the Return Trip.

Your return drop-off will be scheduled as with the ASAP service level.