# DispatchIt, Inc. - Notice history

## Web App - Operational

- **Web App**  
  100% - uptime 99.97% uptime  
  Read uptime graph for Web App
  
  - Nov 2020 · 99.89%  
  - Dec · 100.0%  
  - Jan 2021 · 100.0%

Nov 2020 99.89% uptime  
Dec 2020 100.0% uptime  
Jan 2021 100.0% uptime

## Deliveries API - Operational

- **Deliveries API**  
  100% - uptime 99.97% uptime  
  Read uptime graph for Deliveries API  
  
  - Nov 2020 · 99.89%  
  - Dec · 100.0%  
  - Jan 2021 · 100.0%

Nov 2020 99.89% uptime  
Dec 2020 100.0% uptime  
Jan 2021 100.0% uptime

## Mobile App - Operational

- **Mobile App**  
  99% - uptime 98.78% uptime  
  Read uptime graph for Mobile App  
  
  - Nov 2020 · 95.83%  
  - Dec · 100.0%  
  - Jan 2021 · 100.0%

Nov 2020 95.83% uptime  
Dec 2020 100.0% uptime  
Jan 2021 100.0% uptime

## Notice history

### Jan 2021

No notices reported this month

### Dec 2020

#### [Driver earnings showing up wrong.](https://status.dispatchit.com/ckiut2n1mia2z070457f5lvl0)  
- Resolved  
  December 18, 2020 at 4:55 PM GMT-5  
  The issue has been resolved.  
- Monitoring  
  December 18, 2020 at 4:50 PM GMT-5  
  Our earning processor is experiencing issues. We are monitoring.  
- Investigating  
  December 18, 2020 at 4:41 PM GMT-5  
  Drivers are unable to see their earnings. Payouts of earnings are being delayed.

#### [Tolls are not being added to orders](https://status.dispatchit.com/ckialp8oikm0c0724wik7bgj0)  
- Resolved  
  December 4, 2020 at 4:17 PM GMT-5  
  Tolls are working again!  
- Update  
  December 4, 2020 at 4:04 PM GMT-5  
  We are continuing to work on a fix for the issue. We're waiting for our third-party tolls provider to fix the issue on their end, and will update when it's either resolved or when they get back to us.  
- Identified  
  December 4, 2020 at 2:04 PM GMT-5  
  We have identified the cause of the issue and are working on a solution.  
- Investigating  
  December 4, 2020 at 1:27 PM GMT-5  
  We have noticed tolls are not being added to orders.

#### [Scheduled Maintenance between 1 AM – 2 AM December 4, 2020](https://status.dispatchit.com/cki9ectc714ar0724f0418k8u)  
- Completed  
  December 4, 2020 at 2:35 AM GMT-5  
  Maintenance has completed successfully.  
- In progress  
  December 4, 2020 at 2:00 AM GMT-5  
  Maintenance is now in progress.  
- Planned  
  December 3, 2020 at 5:36 PM GMT-5  
  We are planning for scheduled maintenance between the hours of 1 AM and 2 AM Central Time on December 4, 2020.  
  The maintenance will most likely **not** last the entire hour, and this page will be updated if the maintenance ends early.

### Nov 2020

#### [SMS Delivery is delayed](https://status.dispatchit.com/ckhxrwij2a2li0720ezlcoxo5)  
- Resolved  
  November 29, 2020 at 1:36 AM GMT-5  
  We just resolved the issue!  
- Update  
  November 25, 2020 at 6:03 PM GMT-5  
  We will continue to monitor the progress from our SMS provider. We hope to provide more updates in the next few hours.  
- Monitoring  
  November 25, 2020 at 1:59 PM GMT-5  
  SMS messages are experiencing delays. Our SMS provider has informed us they are working on a solution.

#### [We are experiencing slower response times](https://status.dispatchit.com/ckhxmxoc575650720zkpq46b2)  
- Resolved  
  November 25, 2020 at 11:24 AM GMT-5  
  We have identified the cause of the issue and are working on a fix.

#### [Service not responding](https://status.dispatchit.com/ckhkltvhp96n307672cjv4kdo)  
- Resolved  
  November 16, 2020 at 9:01 AM GMT-5  
  Servers have been restarted and everything appears to be recovering  
- Identified  
  November 16, 2020 at 8:23 AM GMT-5  
  We have identified the cause of the issue. The server running our application appears to have experienced a lack of connectivity. We are restarting it now.