Notice history

Apr 2021

Dispatch systems are currently experiencing issues.

• Resolved
  April 21, 2021 at 11:05 AM GMT-4

We just resolved the issue!

Dispatch Connect: Sending deliveries to drivers is currently broken

• Resolved
  April 15, 2021 at 12:58 PM GMT-4
  This incident has been resolved.
• Update
  April 15, 2021 at 12:27 PM GMT-4
  Connect ONLY: Users can successfully create a delivery manifest and send it to the driver in the web app. Drivers' push notifications are properly sent, but the driver app is not showing the manifest. We are continuing to investigate the issue and are still working on implementing a fix.
  Next update: 30 mins
• Identified
  April 15, 2021 at 11:57 AM GMT-4
  In Connect ONLY: Sending deliveries to drivers functionality is not working at the moment. We have identified the issue and are implementing an immediate fix.
  Next update: 30 mins

Mar 2021

Scheduled maintenance between 12am–3am on March 16, 2021

• Completed
  March 16, 2021 at 2:58 AM GMT-4
  Maintenance has completed successfully.
• Update
  March 16, 2021 at 2:32 AM GMT-4
  Maintenance is still in progress.
• In progress
  March 16, 2021 at 1:04 AM GMT-4
  Maintenance is now in progress.
• Planned
  March 16, 2021 at 1:00 AM GMT-4
  We are planning for scheduled maintenance between the hours of 12am–3am on March 16, 2021. The application may be temporarily unavailable during this period.

Feb 2021

Scheduled maintenance from 12am–1am on February 25, 2021

• Completed
  February 25, 2021 at 1:41 AM GMT-5
  Maintenance has completed successfully.
• Planned
  February 25, 2021 at 1:00 AM GMT-5
  We are planning for a scheduled maintenance during this time. The application and mobile apps may be temporarily unavailable during this period.
• In progress
  February 25, 2021 at 12:58 AM GMT-5
  Maintenance is now in progress.

Application isn't loading

• Resolved
  February 22, 2021 at 2:13 PM GMT-5
  The application and mobile app should be functioning properly again. We're continuing to monitor to make sure it continues to function.
• Monitoring
  February 22, 2021 at 1:37 PM GMT-5
  The application and mobile app is beginning to recover. We're still working on implementing additional preventative measures.
  Next update: 30 mins
• Identified
  February 22, 2021 at 1:18 PM GMT-5
  We have identified the general issue and are working on bringing the application back up.
  Next update: 30 mins
• Update
  February 22, 2021 at 12:54 PM GMT-5
  The application and mobile apps should be starting to recover, however, we're still not quite in the clear.