# Notice history

## Oct 2023

### Delays in Smart Order Matching, Order Assignment and Order Releases
- **Resolved**  
October 31, 2023 at 6:00 PM GMT-4  
This incident has been resolved.
- **Monitoring**  
October 31, 2023 at 5:14 PM GMT-4  
We implemented a fix and are currently monitoring the result.
- **Investigating**  
October 31, 2023 at 4:46 PM GMT-4  
We are currently investigating this incident.

### Planned Maintenance on October 17, 2023 from 10pm-10:30pm CT
- **Completed**  
October 18, 2023 at 1:16 AM GMT-4  
Maintenance has completed successfully.
- **Planned**  
October 17, 2023 at 11:30 PM GMT-4  
We are planning maintenance from 10pm to 10:30pm Central Time on October 17, 2023. The entire application and API will be unavailable. Please plan accordingly.
- **In progress**  
October 17, 2023 at 11:21 PM GMT-4  
Maintenance is now in progress.

## Sep 2023

### Increased intermittent errors connecting to web backend
- **Resolved**  
November 30, 2023 at 11:41 PM GMT-5  
This issue has been resolved.
- **Monitoring**  
September 22, 2023 at 5:36 PM GMT-4  
We have identified the issues, and are monitoring the situation. If you continue to have issues connecting your mobile app, please uninstall and reinstall the app from your device.
- **Update**  
September 22, 2023 at 2:38 PM GMT-4  
We are currently investigating this incident.
- **Update**  
September 22, 2023 at 12:46 PM GMT-4  
We are currently investigating this incident.
- **Investigating**  
September 22, 2023 at 10:41 AM GMT-4  
We are seeing an increased rate of intermittent errors across our app. This results in drivers getting connection and login issues. We are continuing to investigate this issue. Next update: 30 mins.

### Planned Maintenance from 10pm – 11pm CT on September 21, 2023
- **Completed**  
September 22, 2023 at 12:46 AM GMT-4  
Maintenance has completed successfully.
- **In progress**  
September 21, 2023 at 11:17 PM GMT-4  
Maintenance is now in progress.
- **Planned**  
September 21, 2023 at 11:00 PM GMT-4  
We are planning maintenance from approximately 10pm – 11pm CT on September 21, 2023. The entire application will be unavailable, the APIs may return errors, and the mobile app may be unresponsive. Please plan accordingly.

### Some drivers are experiencing Android app crashes
- **Resolved**  
September 14, 2023 at 3:25 PM GMT-4  
This incident has been resolved.
- **Monitoring**  
September 14, 2023 at 1:20 PM GMT-4  
We implemented a fix and are currently monitoring the result.
- **Identified**  
September 14, 2023 at 12:10 PM GMT-4  
We are continuing to work on a fix for this incident.

### Scheduled maintenance for 10pm-10:30pm CDT on September 7, 2023
- **Completed**  
September 7, 2023 at 11:48 PM GMT-4  
Maintenance has completed successfully.
- **In progress**  
September 7, 2023 at 11:08 PM GMT-4  
Maintenance is now in progress.
- **Planned**  
September 7, 2023 at 11:00 PM GMT-4  
We are planning maintenance from 10pm CDT on September 7, 2023 to 10:30pm CDT on September 7, 2023. The database may be unreachable, and the application may experience brief downtime. Please plan accordingly.

## Aug 2023

### Customers and Drivers unable to view orders
- **Resolved**  
August 22, 2023 at 1:38 PM GMT-4  
This incident has been resolved.
- **Monitoring**  
August 22, 2023 at 11:05 AM GMT-4  
We implemented a fix and are currently monitoring the result.
- **Investigating**  
August 22, 2023 at 10:29 AM GMT-4  
We are currently investigating this incident.