Delays in Smart Order Matching, Order Assignment and Order Releases
Resolved October 31, 2023 at 6:00 PM GMT-4 This incident has been resolved.
Monitoring October 31, 2023 at 5:14 PM GMT-4 We implemented a fix and are currently monitoring the result.
Investigating October 31, 2023 at 4:46 PM GMT-4 We are currently investigating this incident.
Planned Maintenance on October 17, 2023 from 10pm-10:30pm CT
Completed October 18, 2023 at 1:16 AM GMT-4 Maintenance has completed successfully.
Planned October 17, 2023 at 11:30 PM GMT-4 We are planning maintenance from 10pm to 10:30pm Central Time on October 17, 2023. The entire application and API will be unavailable. Please plan accordingly.
In progress October 17, 2023 at 11:21 PM GMT-4 Maintenance is now in progress.
Sep 2023
Increased intermittent errors connecting to web backend
Resolved November 30, 2023 at 11:41 PM GMT-5 This issue has been resolved.
Monitoring September 22, 2023 at 5:36 PM GMT-4 We have identified the issues, and are monitoring the situation. If you continue to have issues connecting your mobile app, please uninstall and reinstall the app from your device.
Update September 22, 2023 at 2:38 PM GMT-4 We are currently investigating this incident.
Update September 22, 2023 at 12:46 PM GMT-4 We are currently investigating this incident.
Investigating September 22, 2023 at 10:41 AM GMT-4 We are seeing an increased rate of intermittent errors across our app. This results in drivers getting connection and login issues. We are continuing to investigate this issue. Next update: 30 mins.
Planned Maintenance from 10pm – 11pm CT on September 21, 2023
Completed September 22, 2023 at 12:46 AM GMT-4 Maintenance has completed successfully.
In progress September 21, 2023 at 11:17 PM GMT-4 Maintenance is now in progress.
Planned September 21, 2023 at 11:00 PM GMT-4 We are planning maintenance from approximately 10pm – 11pm CT on September 21, 2023. The entire application will be unavailable, the APIs may return errors, and the mobile app may be unresponsive. Please plan accordingly.
Some drivers are experiencing Android app crashes
Resolved September 14, 2023 at 3:25 PM GMT-4 This incident has been resolved.
Monitoring September 14, 2023 at 1:20 PM GMT-4 We implemented a fix and are currently monitoring the result.
Identified September 14, 2023 at 12:10 PM GMT-4 We are continuing to work on a fix for this incident.
Scheduled maintenance for 10pm-10:30pm CDT on September 7, 2023
Completed September 7, 2023 at 11:48 PM GMT-4 Maintenance has completed successfully.
In progress September 7, 2023 at 11:08 PM GMT-4 Maintenance is now in progress.
Planned September 7, 2023 at 11:00 PM GMT-4 We are planning maintenance from 10pm CDT on September 7, 2023 to 10:30pm CDT on September 7, 2023. The database may be unreachable, and the application may experience brief downtime. Please plan accordingly.
Aug 2023
Customers and Drivers unable to view orders
Resolved August 22, 2023 at 1:38 PM GMT-4 This incident has been resolved.
Monitoring August 22, 2023 at 11:05 AM GMT-4 We implemented a fix and are currently monitoring the result.
Investigating August 22, 2023 at 10:29 AM GMT-4 We are currently investigating this incident.