# Notice history

## Jan 2024

### Claimed orders are not seen in the mobile app
- Resolved  
January 23, 2024 at 3:55 PM GMT-5  
This incident has been resolved.  
- Update  
January 23, 2024 at 1:31 PM GMT-5  
We are currently investigating this incident. Next update: 60 minutes  
- Update  
January 23, 2024 at 12:30 PM GMT-5  
We are currently investigating this incident. Next update: 60 minutes  
- Update  
January 23, 2024 at 11:53 AM GMT-5  
We are currently investigating this incident. Next update: 30 minutes  
- Update  
January 23, 2024 at 11:18 AM GMT-5  
We are currently investigating this incident. Next update: 30 minutes  
- Update  
January 23, 2024 at 10:45 AM GMT-5  
We are currently investigating this incident. Next update: 30 minutes  
- Investigating  
January 23, 2024 at 10:16 AM GMT-5  
Claimed orders are not seen in the mobile app for some drivers. We are currently investigating this incident. Next update: 30 minutes

## Dec 2023

### Planned Maintenance
- Completed  
December 7, 2023 at 11:43 PM GMT-5  
Maintenance has completed successfully.  
- In progress  
December 7, 2023 at 11:07 PM GMT-5  
Maintenance is now in progress.  
- Planned  
December 7, 2023 at 11:00 PM GMT-5  
We are planning maintenance from 10pm to 11pm on Thursday, December 7, 2023. The web, APIs, and mobile apps may be unresponsive. Please plan accordingly.

### Planned Maintenance
- Completed  
November 30, 2023 at 11:41 PM GMT-5  
Maintenance has completed successfully.  
- In progress  
November 30, 2023 at 11:01 PM GMT-5  
Maintenance is now in progress.  
- Planned  
November 30, 2023 at 11:00 PM GMT-5  
We are planning maintenance from 10pm-11pm on November 30, 2023. The website, API, and mobile app may be unresponsive. Please plan accordingly.

## Nov 2023

No notices reported this month.