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DispatchIt, Inc. Status - Incident historyhttps://status.dispatchit.com DispatchIt, Inc.Tue, 16 Jun 2026 12:59:08 +0000Reduction in performance when placing orders Type: Incident Duration: 7 hours and 40 minutes

Affected Components: Deliveries API, Web App Jun 16, 16:36:12 GMT+0 - Monitoring - We are continuing to monitor our fix.

Next update: 60 mins. Jun 16, 12:59:08 GMT+0 - Investigating - We are aware of a reduced performance while attempting to place orders. We are currently investigating the situation.

Next update: 30 minutes. Jun 16, 13:33:30 GMT+0 - Identified - We've identified the cause of the issues and are deploying a fix for this incident.

Next update: 30 minutes Jun 16, 13:55:55 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Next update: 60 mins. Jun 16, 17:58:17 GMT+0 - Monitoring - We are continuing to monitor our fix. Jun 16, 20:38:52 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 hours and 40 minutes

Affected Components: ,

Jun 16, 16:36:12 GMT+0
Monitoring - We are continuing to monitor our fix.

Next update: 60 mins..

Jun 16, 12:59:08 GMT+0
Investigating - We are aware of a reduced performance while attempting to place orders. We are currently investigating the situation.

Next update: 30 minutes..

Jun 16, 13:33:30 GMT+0
Identified - We've identified the cause of the issues and are deploying a fix for this incident.

Next update: 30 minutes.

Jun 16, 13:55:55 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result.

Next update: 60 mins..

Jun 16, 17:58:17 GMT+0
Monitoring - We are continuing to monitor our fix..

Jun 16, 20:38:52 GMT+0
Resolved - This incident has been resolved..

Affected Components: Deliveries API, Web App, Mobile App May 27, 19:46:06 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 27, 19:17:37 GMT+0 - Investigating - We're currently experiencing system delays. We are currently investigating.

Next update: 30 minutes. May 28, 14:52:29 GMT+0 - Resolved - This issue has been resolved. Type: Incident

Duration: 19 hours and 35 minutes

Affected Components: , ,

May 27, 19:46:06 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 27, 19:17:37 GMT+0
Investigating - We're currently experiencing system delays. We are currently investigating.

Next update: 30 minutes..

May 28, 14:52:29 GMT+0
Resolved - This issue has been resolved..

Affected Components: Deliveries API, Mobile App, Web App Sep 24, 15:00:00 GMT+0 - Identified - We will be doing maintenance beginning at 10 PM Central Time on September 24, 2024\. During this time, you may experience degraded performance or limited functionality. We anticipate maintenance to last no more than 1 hour. Sep 25, 03:28:30 GMT+0 - Completed - Maintenance is complete. Sep 25, 03:01:20 GMT+0 - Identified - Maintenance is in progress. Type: Maintenance

Duration: 27 minutes

Affected Components: , ,

Sep 24, 15:00:00 GMT+0
Identified - We will be doing maintenance beginning at 10 PM Central Time on September 24, 2024\\. During this time, you may experience degraded performance or limited functionality. We anticipate maintenance to last no more than 1 hour..

Sep 25, 03:28:30 GMT+0
Completed - Maintenance is complete..

Sep 25, 03:01:20 GMT+0
Identified - Maintenance is in progress..

Affected Components: Deliveries API, Mobile App, Web App Sep 3, 18:14:36 GMT+0 - Resolved - This incident has been resolved. Sep 3, 16:03:16 GMT+0 - Investigating - We are aware of 500s coming through on the web app, and are currently investigating this incident. Sep 3, 16:21:47 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 3, 18:07:32 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 2 hours and 11 minutes

Affected Components: , ,

Sep 3, 18:14:36 GMT+0
Resolved - This incident has been resolved..

Sep 3, 16:03:16 GMT+0
Investigating - We are aware of 500s coming through on the web app, and are currently investigating this incident..

Sep 3, 16:21:47 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 3, 18:07:32 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Affected Components: Deliveries API, Web App Jun 20, 12:39:58 GMT+0 - Identified - The app is unable to send SMS messages since 7:15am Central Time, due to our SMS vendor.

Next update: 30 minutes. Jun 20, 13:11:44 GMT+0 - Monitoring - We have implemented a fix to our system, so we are monitoring the changes. Jun 20, 14:19:20 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 39 minutes

Affected Components: ,

Jun 20, 12:39:58 GMT+0
Identified - The app is unable to send SMS messages since 7:15am Central Time, due to our SMS vendor.

Next update: 30 minutes..

Jun 20, 13:11:44 GMT+0
Monitoring - We have implemented a fix to our system, so we are monitoring the changes..

Jun 20, 14:19:20 GMT+0
Resolved - This incident has been resolved..

Affected Components: Deliveries API, Mobile App, Web App Apr 12, 03:04:38 GMT+0 - Identified - Maintenance is now in progress. Apr 12, 03:39:51 GMT+0 - Completed - Maintenance has completed successfully. Apr 12, 03:04:08 GMT+0 - Identified - Maintenance is now in progress. Estimated maintenance time is about 30 minutes. Type: Maintenance

Duration: 35 minutes

Affected Components: , ,

Apr 12, 03:04:38 GMT+0
Identified - Maintenance is now in progress..

Apr 12, 03:39:51 GMT+0
Completed - Maintenance has completed successfully..

Apr 12, 03:04:08 GMT+0
Identified - Maintenance is now in progress. Estimated maintenance time is about 30 minutes..

Affected Components: Deliveries API, Mobile App, Web App Apr 8, 19:51:00 GMT+0 - Investigating - We are aware of an issue with the application performing slowly or being unavailable. We are currently investigating this incident. Apr 8, 20:08:45 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 8, 21:00:18 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 9 minutes

Affected Components: , ,

Apr 8, 19:51:00 GMT+0
Investigating - We are aware of an issue with the application performing slowly or being unavailable. We are currently investigating this incident..

Apr 8, 20:08:45 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 8, 21:00:18 GMT+0
Resolved - This incident has been resolved..

Affected Components: Mobile App, Web App Feb 22, 20:30:10 GMT+0 - Resolved - This incident has been resolved. Feb 22, 16:09:59 GMT+0 - Monitoring - AT&T has declared a widespread outage of its network and is working to fix the issue, but did not have a timeframe for when its system would be fully restored.

We apologize for any potential impact on your delivery. Rest assured, the Dispatch team is proactively contacting drivers through multiple channels to provide the latest updates and directions so your items can be delivered on time.

If you need immediate assistance, please reach out to us at [support@dispatchit.com](mailto:support@dispatchit.com). We appreciate your patience. Type: Incident

Duration: 4 hours and 20 minutes

Affected Components: ,

Feb 22, 20:30:10 GMT+0
Resolved - This incident has been resolved..

Feb 22, 16:09:59 GMT+0
Monitoring - AT&T has declared a widespread outage of its network and is working to fix the issue, but did not have a timeframe for when its system would be fully restored.

If you need immediate assistance, please reach out to us at [support@dispatchit.com](mailto:support@dispatchit.com). We appreciate your patience..

Affected Components: Mobile App Jan 23, 20:55:39 GMT+0 - Resolved - This incident has been resolved. Jan 23, 15:16:03 GMT+0 - Investigating - Claimed orders are not seen in the mobile app for some drivers. We are currently investigating this incident.

Next update: 30 minutes Jan 23, 15:45:09 GMT+0 - Investigating - We are currently investigating this incident.

Next update: 30 minutes Jan 23, 16:18:14 GMT+0 - Investigating - We are currently investigating this incident.

Next update: 30 minutes Jan 23, 16:53:41 GMT+0 - Investigating - We are currently investigating this incident.

Next update: 30 minutes Jan 23, 17:30:02 GMT+0 - Investigating - We are currently investigating this incident.

Next update: 60 minutes Jan 23, 18:31:07 GMT+0 - Investigating - We are currently investigating this incident.

Next update: 60 minutes Type: Incident

Duration: 5 hours and 40 minutes

Affected Components:

Jan 23, 20:55:39 GMT+0
Resolved - This incident has been resolved..

Jan 23, 15:16:03 GMT+0
Investigating - Claimed orders are not seen in the mobile app for some drivers. We are currently investigating this incident.

Next update: 30 minutes.

Jan 23, 15:45:09 GMT+0
Investigating - We are currently investigating this incident.

Next update: 30 minutes.

Jan 23, 16:18:14 GMT+0
Investigating - We are currently investigating this incident.

Next update: 30 minutes.

Jan 23, 16:53:41 GMT+0
Investigating - We are currently investigating this incident.

Next update: 30 minutes.

Jan 23, 17:30:02 GMT+0
Investigating - We are currently investigating this incident.

Next update: 60 minutes.

Jan 23, 18:31:07 GMT+0
Investigating - We are currently investigating this incident.

Next update: 60 minutes.

Affected Components: Deliveries API, Mobile App, Web App Dec 8, 04:43:29 GMT+0 - Completed - Maintenance has completed successfully. Dec 8, 04:07:54 GMT+0 - Identified - Maintenance is now in progress. Dec 8, 04:00:00 GMT+0 - Identified - We are planning maintenance from 10pm to 11pm on Thursday, December 7, 2023. The web, APIs, and mobile apps may be unresponsive. Please plan accordingly. Type: Maintenance

Duration: 36 minutes

Affected Components: , ,

Dec 8, 04:43:29 GMT+0
Completed - Maintenance has completed successfully..

Dec 8, 04:07:54 GMT+0
Identified - Maintenance is now in progress..

Dec 8, 04:00:00 GMT+0
Identified - We are planning maintenance from 10pm to 11pm on Thursday, December 7, 2023. The web, APIs, and mobile apps may be unresponsive. Please plan accordingly..

Affected Components: Deliveries API, Mobile App, Web App Dec 1, 04:01:08 GMT+0 - Identified - Maintenance is now in progress. Dec 1, 04:41:11 GMT+0 - Completed - Maintenance has completed successfully. Dec 1, 04:00:00 GMT+0 - Identified - We are planning maintenance from 10pm-11pm on November 30, 2023. The website, API, and mobile app may be unresponsive. Please plan accordingly. Type: Maintenance

Duration: 40 minutes

Affected Components: , ,

Dec 1, 04:01:08 GMT+0
Identified - Maintenance is now in progress..

Dec 1, 04:41:11 GMT+0
Completed - Maintenance has completed successfully..

Dec 1, 04:00:00 GMT+0
Identified - We are planning maintenance from 10pm-11pm on November 30, 2023. The website, API, and mobile app may be unresponsive. Please plan accordingly..

Affected Components: Deliveries API, Mobile App, Web App Oct 31, 20:46:57 GMT+0 - Investigating - We are currently investigating this incident. Oct 31, 21:14:56 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 31, 22:00:17 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 13 minutes

Affected Components: , ,

Oct 31, 20:46:57 GMT+0
Investigating - We are currently investigating this incident..

Oct 31, 21:14:56 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 31, 22:00:17 GMT+0
Resolved - This incident has been resolved..

Affected Components: Deliveries API, Mobile App, Web App Oct 18, 05:16:28 GMT+0 - Completed - Maintenance has completed successfully. Oct 18, 03:21:00 GMT+0 - Identified - Maintenance is now in progress. Oct 18, 03:30:00 GMT+0 - Identified - We are planning maintenance from 10pm to 10:30pm Central Time on October 17, 2023. The entire application and API will be unavailable. Please plan accordingly. Type: Maintenance

Duration: 1 hour and 55 minutes

Affected Components: , ,

Oct 18, 05:16:28 GMT+0
Completed - Maintenance has completed successfully..

Oct 18, 03:21:00 GMT+0
Identified - Maintenance is now in progress..

Oct 18, 03:30:00 GMT+0
Identified - We are planning maintenance from 10pm to 10:30pm Central Time on October 17, 2023. The entire application and API will be unavailable. Please plan accordingly..

Affected Components: Deliveries API, Mobile App, Web App Sep 22, 18:38:56 GMT+0 - Investigating - We are currently investigating this incident. Sep 22, 21:36:53 GMT+0 - Monitoring - We have identified the issues, and are monitoring the situation. If you continue to have issues connecting your mobile app, please uninstall and reinstall the app from your device. Dec 1, 04:41:56 GMT+0 - Resolved - This issue has been resolved. Sep 22, 14:41:15 GMT+0 - Investigating - We are seeing an increased rate of intermittent errors across our app. This results in drivers getting connection and login issues. We are continuing to investigate this issue. Next update: 30 mins. Sep 22, 16:46:26 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 10 days, 14 hours and 1 minute

Affected Components: , ,

Sep 22, 18:38:56 GMT+0
Investigating - We are currently investigating this incident..

Sep 22, 21:36:53 GMT+0
Monitoring - We have identified the issues, and are monitoring the situation. If you continue to have issues connecting your mobile app, please uninstall and reinstall the app from your device..

Dec 1, 04:41:56 GMT+0
Resolved - This issue has been resolved..

Sep 22, 14:41:15 GMT+0
Investigating - We are seeing an increased rate of intermittent errors across our app. This results in drivers getting connection and login issues. We are continuing to investigate this issue. Next update: 30 mins..

Sep 22, 16:46:26 GMT+0
Investigating - We are currently investigating this incident..

Affected Components: Deliveries API, Mobile App, Web App Sep 22, 03:17:58 GMT+0 - Identified - Maintenance is now in progress. Sep 22, 03:00:00 GMT+0 - Identified - We are planning maintenance from approximately 10pm – 11pm CT on September 21, 2023. The entire application will be unavailable, the APIs may return errors, and the mobile app may be unresponsive. Please plan accordingly. Sep 22, 04:46:53 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 29 minutes

Affected Components: , ,

Sep 22, 03:17:58 GMT+0
Identified - Maintenance is now in progress..

Sep 22, 03:00:00 GMT+0
Identified - We are planning maintenance from approximately 10pm – 11pm CT on September 21, 2023. The entire application will be unavailable, the APIs may return errors, and the mobile app may be unresponsive. Please plan accordingly..

Sep 22, 04:46:53 GMT+0
Completed - Maintenance has completed successfully..

Affected Components: Mobile App Sep 14, 17:20:14 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 14, 19:25:56 GMT+0 - Resolved - This incident has been resolved. Sep 14, 16:10:52 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 8 days, 3 hours and 4 minutes

Affected Components:

Sep 14, 17:20:14 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 14, 19:25:56 GMT+0
Resolved - This incident has been resolved..

Sep 14, 16:10:52 GMT+0
Identified - We are continuing to work on a fix for this incident..

Affected Components: Deliveries API, Mobile App, Web App Sep 8, 03:00:00 GMT+0 - Identified - We are planning maintenance from 10pm CDT on September 7, 2023 to 10:30pm CDT on September 7, 2023. The database may be unreachable, and the application may experience brief downtime. Please plan accordingly. Sep 8, 03:48:18 GMT+0 - Completed - Maintenance has completed successfully. Sep 8, 03:08:23 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 40 minutes

Affected Components: , ,

Sep 8, 03:00:00 GMT+0
Identified - We are planning maintenance from 10pm CDT on September 7, 2023 to 10:30pm CDT on September 7, 2023. The database may be unreachable, and the application may experience brief downtime. Please plan accordingly..

Sep 8, 03:48:18 GMT+0
Completed - Maintenance has completed successfully..

Sep 8, 03:08:23 GMT+0
Identified - Maintenance is now in progress..

Affected Components: Deliveries API, Mobile App, Web App Aug 22, 17:38:46 GMT+0 - Resolved - This incident has been resolved. Aug 22, 14:29:34 GMT+0 - Investigating - We are currently investigating this incident. Aug 22, 15:05:13 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 3 hours and 9 minutes

Affected Components: , ,

Aug 22, 17:38:46 GMT+0
Resolved - This incident has been resolved..

Aug 22, 14:29:34 GMT+0
Investigating - We are currently investigating this incident..

Aug 22, 15:05:13 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Affected Components: Web App, Deliveries API Dec 29, 04:00:00 GMT+0 - Identified - We are planning maintenance from 10pm CST on December 28, 2022 to 10:30pm CST on December 28, 2022. The database may be unreachable, and the application may experience brief downtime. Please plan accordingly. Dec 29, 05:12:18 GMT+0 - Identified - Maintenance is now in progress. Dec 29, 05:45:45 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 46 minutes

Affected Components: ,

Dec 29, 04:00:00 GMT+0
Identified - We are planning maintenance from 10pm CST on December 28, 2022 to 10:30pm CST on December 28, 2022. The database may be unreachable, and the application may experience brief downtime. Please plan accordingly..

Dec 29, 05:12:18 GMT+0
Identified - Maintenance is now in progress..

Dec 29, 05:45:45 GMT+0
Completed - Maintenance has completed successfully..

Affected Components: Mobile App, Web App, Deliveries API Nov 23, 04:00:00 GMT+0 - Identified - We are planning scheduled maintenance between 10pm CST and 10:30pm CST on November 22, 2022. The entire application will be unresponsive. Please plan accordingly. Nov 23, 04:16:13 GMT+0 - Identified - Maintenance is now in progress. Nov 23, 04:47:16 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 47 minutes

Affected Components: , ,

Nov 23, 04:00:00 GMT+0
Identified - We are planning scheduled maintenance between 10pm CST and 10:30pm CST on November 22, 2022. The entire application will be unresponsive. Please plan accordingly..

Nov 23, 04:16:13 GMT+0
Identified - Maintenance is now in progress..

Nov 23, 04:47:16 GMT+0
Completed - Maintenance has completed successfully..

Affected Components: Mobile App, Web App, Deliveries API Nov 18, 04:07:24 GMT+0 - Identified - Maintenance is now in progress. Nov 18, 16:47:00 GMT+0 - Completed - Maintenance has completed successfully. Nov 18, 04:00:00 GMT+0 - Identified - We are planning hour-long maintenance within the window of 10pm Central Time on November 17, 2022 to 12am Central Time on November 18, 2022. The whole application may be down for the entire time and the mobile app may be unable to connect and update orders. Please plan accordingly. Type: Maintenance

Duration: 12 hours and 47 minutes

Affected Components: , ,

Nov 18, 04:07:24 GMT+0
Identified - Maintenance is now in progress..

Nov 18, 16:47:00 GMT+0
Completed - Maintenance has completed successfully..

Nov 18, 04:00:00 GMT+0
Identified - We are planning hour-long maintenance within the window of 10pm Central Time on November 17, 2022 to 12am Central Time on November 18, 2022. The whole application may be down for the entire time and the mobile app may be unable to connect and update orders. Please plan accordingly..

Affected Components: Mobile App, Web App, Deliveries API Oct 28, 03:25:09 GMT+0 - Identified - Maintenance is now in progress. Oct 28, 03:00:00 GMT+0 - Identified - We are planning maintenance from approximately October 27, 2022 at 10PM to October 27, 2022 at 10:15PM. The entire web application and mobile application will be unavailable during this time. Please plan accordingly. Oct 28, 03:31:19 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 31 minutes

Affected Components: , ,

Oct 28, 03:25:09 GMT+0
Identified - Maintenance is now in progress..

Oct 28, 03:00:00 GMT+0
Identified - We are planning maintenance from approximately October 27, 2022 at 10PM to October 27, 2022 at 10:15PM. The entire web application and mobile application will be unavailable during this time. Please plan accordingly..

Oct 28, 03:31:19 GMT+0
Completed - Maintenance has completed successfully..

Affected Components: Mobile App, Web App, Deliveries API Oct 4, 03:41:00 GMT+0 - Identified - Maintenance is now in progress. Oct 4, 04:33:21 GMT+0 - Completed - Maintenance has completed successfully. Oct 4, 03:00:00 GMT+0 - Identified - We are planning hour-long maintenance within the window of 10pm Central Time on October 3, 2022 to 12am Central Time on October 4, 2022. The whole application may be down for the entire time and the mobile app may be unable to connect and update orders. Please plan accordingly. Type: Maintenance

Duration: 1 hour and 33 minutes

Affected Components: , ,

Oct 4, 03:41:00 GMT+0
Identified - Maintenance is now in progress..

Oct 4, 04:33:21 GMT+0
Completed - Maintenance has completed successfully..

Oct 4, 03:00:00 GMT+0
Identified - We are planning hour-long maintenance within the window of 10pm Central Time on October 3, 2022 to 12am Central Time on October 4, 2022. The whole application may be down for the entire time and the mobile app may be unable to connect and update orders. Please plan accordingly..

Affected Components: Mobile App, Web App, Deliveries API Sep 21, 03:23:26 GMT+0 - Identified - Maintenance is now in progress. Sep 21, 07:20:01 GMT+0 - Completed - Maintenance has completed successfully. Sep 21, 03:00:00 GMT+0 - Identified - We are planning hour-long maintenance within the window of 10pm CDT on September 20, 2022 to 12am CDT on September 21, 2022. The whole application may be down for the entire time and the mobile app may be unable to connect and update orders. Please plan accordingly. Sep 21, 06:14:34 GMT+0 - Identified - Maintenance is still in progress, and we are working on bringing the application back to a usable point. Type: Maintenance

Duration: 4 hours and 20 minutes

Affected Components: , ,

Sep 21, 03:23:26 GMT+0
Identified - Maintenance is now in progress..

Sep 21, 07:20:01 GMT+0
Completed - Maintenance has completed successfully..

Sep 21, 03:00:00 GMT+0
Identified - We are planning hour-long maintenance within the window of 10pm CDT on September 20, 2022 to 12am CDT on September 21, 2022. The whole application may be down for the entire time and the mobile app may be unable to connect and update orders. Please plan accordingly..

Sep 21, 06:14:34 GMT+0
Identified - Maintenance is still in progress, and we are working on bringing the application back to a usable point..

Affected Components: Mobile App, Deliveries API, Web App Aug 5, 21:43:29 GMT+0 - Investigating - App is experiencing intermittent downtime. We are currently investigating this incident.

Next update: 30 minutes Aug 5, 22:03:56 GMT+0 - Investigating - App was experiencing intermittent down time. We are continuing to work on a fix for this incident.

Next update: 30 minutes Aug 5, 22:14:08 GMT+0 - Identified - Possible AWS issue. We are working on a fix for this incident.

Next update: 30 minutes Aug 5, 22:15:14 GMT+0 - Monitoring - Website is stable and we are no longer seeing any downtime. We are continuing to monitor the situation. Aug 5, 23:05:50 GMT+0 - Resolved - This issue has been resolved. Type: Incident

Duration: 1 hour and 22 minutes

Affected Components: , ,

Aug 5, 21:43:29 GMT+0
Investigating - App is experiencing intermittent downtime. We are currently investigating this incident.

Next update: 30 minutes.

Aug 5, 22:03:56 GMT+0
Investigating - App was experiencing intermittent down time. We are continuing to work on a fix for this incident.

Next update: 30 minutes.

Aug 5, 22:14:08 GMT+0
Identified - Possible AWS issue. We are working on a fix for this incident.

Next update: 30 minutes.

Aug 5, 22:15:14 GMT+0
Monitoring - Website is stable and we are no longer seeing any downtime. We are continuing to monitor the situation..

Aug 5, 23:05:50 GMT+0
Resolved - This issue has been resolved..

Affected Components: Web App, Mobile App, Deliveries API Jul 8, 04:38:31 GMT+0 - Completed - Maintenance has completed successfully. Jul 8, 04:00:00 GMT+0 - Identified - We are planning maintenance from 11 PM to 11:30 PM CDT on July 7, 2022. The web application and mobile app may be affected. Please plan accordingly. Jul 8, 04:13:17 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 39 minutes

Affected Components: , ,

Jul 8, 04:38:31 GMT+0
Completed - Maintenance has completed successfully..

Jul 8, 04:00:00 GMT+0
Identified - We are planning maintenance from 11 PM to 11:30 PM CDT on July 7, 2022. The web application and mobile app may be affected. Please plan accordingly..

Jul 8, 04:13:17 GMT+0
Identified - Maintenance is now in progress..

Affected Components: Web App, Mobile App, Deliveries API Jun 11, 03:00:00 GMT+0 - Identified - We are planning maintenance from June 10th at 10pm CDT to 10:30pm CDT. All services will be affected. Please plan accordingly. Jun 11, 04:38:41 GMT+0 - Completed - Maintenance has completed successfully. Jun 11, 04:12:56 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 1 hour and 39 minutes

Affected Components: , ,

Jun 11, 03:00:00 GMT+0
Identified - We are planning maintenance from June 10th at 10pm CDT to 10:30pm CDT. All services will be affected. Please plan accordingly..

Jun 11, 04:38:41 GMT+0
Completed - Maintenance has completed successfully..

Jun 11, 04:12:56 GMT+0
Identified - Maintenance is now in progress..

Affected Components: Web App, Mobile App, Deliveries API Mar 3, 17:00:00 GMT+0 - Identified - We are planning maintenance from Thursday, March 3, 2022 at 11pm to Thursday, March 3, 2022 at 11:30pm Central Time. The web application, deliveries API, and mobile application may be completely unavailable. Please plan accordingly. Mar 4, 05:12:54 GMT+0 - Completed - Maintenance has completed successfully. Mar 4, 05:00:34 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 12 hours and 13 minutes

Affected Components: , ,

Mar 3, 17:00:00 GMT+0
Identified - We are planning maintenance from Thursday, March 3, 2022 at 11pm to Thursday, March 3, 2022 at 11:30pm Central Time. The web application, deliveries API, and mobile application may be completely unavailable. Please plan accordingly..

Mar 4, 05:12:54 GMT+0
Completed - Maintenance has completed successfully..

Mar 4, 05:00:34 GMT+0
Identified - Maintenance is now in progress..

Affected Components: Mobile App Dec 7, 16:53:18 GMT+0 - Investigating - Currently experiencing issues with our service provider, some of our notifications are not being sent. We are currently investigating this incident.

Next update: 30 minutes Dec 7, 17:01:38 GMT+0 - Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.

Next update: 30 minutes Dec 7, 18:00:17 GMT+0 - Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.

Next update: 30 minutes Dec 7, 17:30:03 GMT+0 - Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.

Next update: 30 minutes Dec 7, 18:31:32 GMT+0 - Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.

Next update: 30 minutes Dec 7, 19:59:17 GMT+0 - Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.

Next update: 30 minutes Dec 7, 20:36:02 GMT+0 - Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.

Next update: 60 minutes Dec 7, 21:31:48 GMT+0 - Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.

Next update: 60 minutes Dec 7, 22:30:49 GMT+0 - Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.

Next update: 60 minutes Dec 8, 14:37:01 GMT+0 - Resolved - All notifications are working normally again. Dec 7, 18:59:44 GMT+0 - Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.

Next update: 30 minutes Type: Incident

Duration: 21 hours and 44 minutes

Affected Components:

Dec 7, 16:53:18 GMT+0
Investigating - Currently experiencing issues with our service provider, some of our notifications are not being sent. We are currently investigating this incident.

Next update: 30 minutes.

Dec 7, 17:01:38 GMT+0
Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.

Next update: 30 minutes.

Dec 7, 18:00:17 GMT+0
Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.

Next update: 30 minutes.

Dec 7, 17:30:03 GMT+0
Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.

Next update: 30 minutes.

Dec 7, 18:31:32 GMT+0
Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.

Next update: 30 minutes.

Dec 7, 19:59:17 GMT+0
Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.

Next update: 30 minutes.

Dec 7, 20:36:02 GMT+0
Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.

Next update: 60 minutes.

Dec 7, 21:31:48 GMT+0
Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.

Next update: 60 minutes.

Dec 7, 22:30:49 GMT+0
Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.

Next update: 60 minutes.

Dec 8, 14:37:01 GMT+0
Resolved - All notifications are working normally again. .

Dec 7, 18:59:44 GMT+0
Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.

Next update: 30 minutes.

Affected Components: Mobile App Oct 21, 16:45:12 GMT+0 - Investigating - We are currently investigating this incident. Oct 21, 17:00:00 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 14 hours and 48 minutes

Affected Components:

Oct 21, 16:45:12 GMT+0
Investigating - We are currently investigating this incident..

Oct 21, 17:00:00 GMT+0
Resolved - We just resolved the issue!.

Affected Components: Mobile App, Web App Aug 27, 20:17:16 GMT+0 - Resolved - This issue has been resolved. Aug 27, 18:59:48 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 3 days, 5 hours and 28 minutes

Affected Components: ,

Aug 27, 20:17:16 GMT+0
Resolved - This issue has been resolved..

Aug 27, 18:59:48 GMT+0
Investigating - We are currently investigating this incident..

Affected Components: Deliveries API Aug 16, 20:24:33 GMT+0 - Investigating - Marketplace API Webhooks are currently down. We are currently investigating this incident.

Next update: 30 minutes Aug 16, 20:38:41 GMT+0 - Monitoring - We have implemented a fix and are currently monitoring the result.

Next update: 30 minutes Aug 16, 21:08:53 GMT+0 - Resolved - This issue has been resolved. Type: Incident

Duration: 44 minutes

Affected Components:

Aug 16, 20:24:33 GMT+0
Investigating - Marketplace API Webhooks are currently down. We are currently investigating this incident.

Next update: 30 minutes.

Aug 16, 20:38:41 GMT+0
Monitoring - We have implemented a fix and are currently monitoring the result.

Next update: 30 minutes.

Aug 16, 21:08:53 GMT+0
Resolved - This issue has been resolved..

Affected Components: Web App Aug 13, 07:00:00 GMT+0 - Identified - We are planning maintenance from 2am – 2:30am on the morning of Friday, August 13, 2021. The web browser may return 500 errors intermittently during this time. Please plan accordingly. Aug 13, 06:58:40 GMT+0 - Identified - Maintenance is now in progress. Maintenance will most likely not take the full 30 minutes.

Next update: 30 minutes or when maintenance is complete Aug 13, 07:08:42 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 10 minutes

Affected Components:

Aug 13, 07:00:00 GMT+0
Identified - We are planning maintenance from 2am – 2:30am on the morning of Friday, August 13, 2021. The web browser may return 500 errors intermittently during this time. Please plan accordingly..

Aug 13, 06:58:40 GMT+0
Identified - Maintenance is now in progress. Maintenance will most likely not take the full 30 minutes.

Next update: 30 minutes or when maintenance is complete.

Aug 13, 07:08:42 GMT+0
Completed - Maintenance has completed successfully..

Affected Components: Deliveries API, Web App Jul 28, 19:24:58 GMT+0 - Identified - Our credit card processing system is not working. We are unable to process credit card transactions until our 3rd party partner is back up and running.

We are continuing to work on a fix for this incident. Jul 28, 20:00:38 GMT+0 - Identified - We are currently experiencing issues with our credit card processor and are not able to process credit card orders at this time. We do not have an ETA of when our processor will be running again.

Please call our customer success team at 952.444.5280 for assistance.

Next update: 30 mins Jul 28, 20:07:54 GMT+0 - Monitoring - Our systems should be able to process credit card transactions again. We are currently monitoring the situation.

Next update: 30 minutes Jul 28, 20:41:57 GMT+0 - Resolved - The issue has been resolved. Jul 28, 19:21:24 GMT+0 - Investigating - Marketplace is timing out when accepting new orders. We are currently investigating this incident.

Next update 30 mins. Type: Incident

Duration: 1 hour and 21 minutes

Affected Components: ,

Jul 28, 19:24:58 GMT+0
Identified - Our credit card processing system is not working. We are unable to process credit card transactions until our 3rd party partner is back up and running.

We are continuing to work on a fix for this incident..

Jul 28, 20:00:38 GMT+0
Identified - We are currently experiencing issues with our credit card processor and are not able to process credit card orders at this time. We do not have an ETA of when our processor will be running again.

Please call our customer success team at 952.444.5280 for assistance.

Next update: 30 mins.

Jul 28, 20:07:54 GMT+0
Monitoring - Our systems should be able to process credit card transactions again. We are currently monitoring the situation.

Next update: 30 minutes.

Jul 28, 20:41:57 GMT+0
Resolved - The issue has been resolved..

Jul 28, 19:21:24 GMT+0
Investigating - Marketplace is timing out when accepting new orders. We are currently investigating this incident.

Next update 30 mins..

Affected Components: Web App, Mobile App, Deliveries API Apr 21, 15:05:03 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Affected Components: , ,

Apr 21, 15:05:03 GMT+0
Resolved - We just resolved the issue!.

Affected Components: Web App, Mobile App Apr 15, 16:27:48 GMT+0 - Identified - Connect ONLY: Users can successfully create a delivery manifest and send it to the driver in the web app. Drivers' push notifications are properly sent, but the driver app is not showing the manifest. We are continuing to investigate the issue and are still working on implementing a fix.

Next update: 30 mins Apr 15, 15:57:24 GMT+0 - Identified - In Connect ONLY: Sending deliveries to drivers functionality is not working at the moment. We have identified the issue and are implementing an immediate fix.

Next update: 30 mins Apr 15, 16:58:21 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 days, 12 hours and 57 minutes

Affected Components: ,

Apr 15, 16:27:48 GMT+0
Identified - Connect ONLY: Users can successfully create a delivery manifest and send it to the driver in the web app. Drivers' push notifications are properly sent, but the driver app is not showing the manifest. We are continuing to investigate the issue and are still working on implementing a fix.

Next update: 30 mins.

Apr 15, 15:57:24 GMT+0
Identified - In Connect ONLY: Sending deliveries to drivers functionality is not working at the moment. We have identified the issue and are implementing an immediate fix.

Next update: 30 mins.

Apr 15, 16:58:21 GMT+0
Resolved - This incident has been resolved..

Affected Components: Web App, Deliveries API, Mobile App Mar 16, 06:32:03 GMT+0 - Identified - Maintenance is still in progress. Mar 16, 05:04:26 GMT+0 - Identified - Maintenance is now in progress. Mar 16, 05:00:00 GMT+0 - Identified - We are planning for scheduled maintenance between the hours of 12am–3am on March 16, 2021.

Although the application may not be unavailable during the entire maintenance window, the application's functionality may be broken. Please plan accordingly.

We will update the status page with updates of how it's going as the maintenance is occurring. If the maintenance ends early, we will notify the status page of its completion. Mar 16, 06:58:05 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 58 minutes

Affected Components: , ,

Mar 16, 06:32:03 GMT+0
Identified - Maintenance is still in progress..

Mar 16, 05:04:26 GMT+0
Identified - Maintenance is now in progress..

Mar 16, 05:00:00 GMT+0
Identified - We are planning for scheduled maintenance between the hours of 12am–3am on March 16, 2021.

Although the application may not be unavailable during the entire maintenance window, the application's functionality may be broken. Please plan accordingly.

We will update the status page with updates of how it's going as the maintenance is occurring. If the maintenance ends early, we will notify the status page of its completion..

Mar 16, 06:58:05 GMT+0
Completed - Maintenance has completed successfully..

Affected Components: Web App, Deliveries API, Mobile App Feb 25, 06:41:46 GMT+0 - Completed - Maintenance has completed successfully. Feb 25, 06:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during this time. The application and mobile apps may be temporarily unavailable during this period. Feb 25, 05:58:37 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 42 minutes

Affected Components: , ,

Feb 25, 06:41:46 GMT+0
Completed - Maintenance has completed successfully..

Feb 25, 06:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during this time. The application and mobile apps may be temporarily unavailable during this period..

Feb 25, 05:58:37 GMT+0
Identified - Maintenance is now in progress..

Affected Components: Web App, Deliveries API, Mobile App Feb 22, 18:18:10 GMT+0 - Identified - We have identified the general issue and are working on bringing the application back up.

Next update: 30 mins Feb 22, 17:54:24 GMT+0 - Investigating - The application and mobile apps should be starting to recover, however, we're still not quite in the clear. We're doing more investigation, and will post more updates as they come up. Feb 22, 17:39:23 GMT+0 - Investigating - Our web application and driver apps are unable to connect to our database and are showing errors. We are currently investigating.

Next update: 30 mins Feb 22, 18:37:31 GMT+0 - Monitoring - The application and mobile app is beginning to recover. We're still working on implementing additional preventative measures, and will continue to update as needed.

Next update: 30 mins Feb 22, 19:13:46 GMT+0 - Resolved - The application and mobile app should be functioning properly again. We're continuing to monitor to make sure it continues to function. Type: Incident

Duration: 3 days, 22 hours and 23 minutes

Affected Components: , ,

Feb 22, 18:18:10 GMT+0
Identified - We have identified the general issue and are working on bringing the application back up.

Next update: 30 mins.

Feb 22, 17:54:24 GMT+0
Investigating - The application and mobile apps should be starting to recover, however, we're still not quite in the clear. We're doing more investigation, and will post more updates as they come up..

Feb 22, 17:39:23 GMT+0
Investigating - Our web application and driver apps are unable to connect to our database and are showing errors. We are currently investigating.

Next update: 30 mins.

Feb 22, 18:37:31 GMT+0
Monitoring - The application and mobile app is beginning to recover. We're still working on implementing additional preventative measures, and will continue to update as needed.

Next update: 30 mins.

Feb 22, 19:13:46 GMT+0
Resolved - The application and mobile app should be functioning properly again. We're continuing to monitor to make sure it continues to function..

Affected Components: Mobile App, Web App Dec 18, 21:41:27 GMT+0 - Investigating - Drivers are unable to see their earnings Payouts of earnings are being delayed Dec 18, 21:55:00 GMT+0 - Resolved - The issue has been resolved. Dec 18, 21:50:24 GMT+0 - Monitoring - Our earning processor is experiencing issues. We are monitoring. Type: Incident

Duration: 13 hours and 33 minutes

Affected Components: ,

Dec 18, 21:41:27 GMT+0
Investigating - Drivers are unable to see their earnings Payouts of earnings are being delayed.

Dec 18, 21:55:00 GMT+0
Resolved - The issue has been resolved..

Dec 18, 21:50:24 GMT+0
Monitoring - Our earning processor is experiencing issues. We are monitoring..

Affected Components: Web App, Deliveries API, Mobile App Dec 4, 18:27:00 GMT+0 - Investigating - We have noticed tolls are not being added to orders. Dec 4, 21:17:16 GMT+0 - Resolved - Tolls are working again! Dec 4, 19:04:21 GMT+0 - Identified - We have identified the cause of the issue and are working on a solution. Dec 4, 21:04:41 GMT+0 - Identified - We are continuing to work on a fix for the issue. We're waiting for our third party tolls provider to fix the issue on their end, and will update when it's either resolved or when they get back to us. Type: Incident

Duration: 7 days, 2 hours and 16 minutes

Affected Components: , ,

Dec 4, 18:27:00 GMT+0
Investigating - We have noticed tolls are not being added to orders..

Dec 4, 21:17:16 GMT+0
Resolved - Tolls are working again!.

Dec 4, 19:04:21 GMT+0
Identified - We have identified the cause of the issue and are working on a solution..

Dec 4, 21:04:41 GMT+0
Identified - We are continuing to work on a fix for the issue. We're waiting for our third party tolls provider to fix the issue on their end, and will update when it's either resolved or when they get back to us..

Affected Components: Web App, Deliveries API Dec 4, 07:35:26 GMT+0 - Completed - Maintenance has completed successfully. Dec 3, 22:36:00 GMT+0 - Identified - We are planning for scheduled maintenance between the hours of 1 AM and 2 AM Central Time on December 4, 2020.

The maintenance will most likely **not** last the entire hour, and this page will be updated if the maintenance ends early. Dec 4, 07:00:00 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 8 hours and 59 minutes

Affected Components: ,

Dec 4, 07:35:26 GMT+0
Completed - Maintenance has completed successfully..

Dec 3, 22:36:00 GMT+0
Identified - We are planning for scheduled maintenance between the hours of 1 AM and 2 AM Central Time on December 4, 2020.

The maintenance will most likely **not** last the entire hour, and this page will be updated if the maintenance ends early..

Dec 4, 07:00:00 GMT+0
Identified - Maintenance is now in progress..

Affected Components: Mobile App Nov 29, 06:36:09 GMT+0 - Resolved - We just resolved the issue! Nov 25, 23:03:55 GMT+0 - Monitoring - We will continue to monitor the progress from our SMS provider. We hope to provide more updates in the next few hours. Nov 25, 18:59:14 GMT+0 - Monitoring - SMS messages are experiencing delays. Our SMS provider has informed us they are working on a solution. Type: Incident

Duration: 28 days and 55 minutes

Affected Components:

Nov 29, 06:36:09 GMT+0
Resolved - We just resolved the issue!.

Nov 25, 23:03:55 GMT+0
Monitoring - We will continue to monitor the progress from our SMS provider. We hope to provide more updates in the next few hours..

Nov 25, 18:59:14 GMT+0
Monitoring - SMS messages are experiencing delays. Our SMS provider has informed us they are working on a solution..

Affected Components: Web App, Deliveries API, Mobile App Nov 25, 16:24:04 GMT+0 - Resolved - We have identified the cause of the issue and are working on a fix. Type: Incident

Affected Components: , ,

Nov 25, 16:24:04 GMT+0
Resolved - We have identified the cause of the issue and are working on a fix..

Affected Components: Web App, Deliveries API, Mobile App Nov 16, 14:01:00 GMT+0 - Resolved - Servers have been restarted and everything appears to be recovering Nov 16, 13:23:00 GMT+0 - Identified - We have identified the cause to the issue. The server running our application appears to have experienced a lack of connectivity. We are restarting it now.

Type: Incident

Duration: 1 day, 14 hours and 1 minute

Affected Components: , ,

Nov 16, 14:01:00 GMT+0
Resolved - Servers have been restarted and everything appears to be recovering.

Nov 16, 13:23:00 GMT+0
Identified - We have identified the cause to the issue. The server running our application appears to have experienced a lack of connectivity. We are restarting it now.

.