# Incident and Maintenance History

## Incident History

### Incident 1: Reduction in performance when placing orders
**Type:** Incident  
**Duration:** 7 hours and 40 minutes  
**Affected Components:** Deliveries API, Web App  
**Status Updates:**  
- **12:59 PM** - Investigating: We are aware of a reduced performance while attempting to place orders. We are currently investigating the situation.  
- **1:33 PM** - Identified: We've identified the cause of the issues and are deploying a fix for this incident.  
- **1:55 PM** - Monitoring: We implemented a fix and are currently monitoring the result.  
- **5:58 PM** - Resolved: This incident has been resolved.

### Incident 2: Investigating issues with system delays and error rates
**Type:** Incident  
**Duration:** 19 hours and 35 minutes  
**Affected Components:** Deliveries API, Web App, Mobile App  
**Status Updates:**  
- **7:17 PM** - Investigating: We’re currently experiencing system delays. We are investigating.  
- **7:46 PM** - Monitoring: We implemented a fix and are currently monitoring the result.  
- **2:52 PM (Next day)** - Resolved: This issue has been resolved.

### Incident 3: 500 outage on Web app
**Type:** Incident  
**Duration:** 2 hours and 11 minutes  
**Affected Components:** Deliveries API, Mobile App, Web App  
**Status Updates:**  
- **4:03 PM** - Investigating: We are aware of 500s coming through on the web app, and are currently investigating.  
- **4:21 PM** - Monitoring: We implemented a fix and are currently monitoring the result.  
- **6:14 PM** - Resolved: This incident has been resolved.

### Incident 4: Issues with SMS Messages being sent
**Type:** Incident  
**Duration:** 1 hour and 39 minutes  
**Affected Components:** Deliveries API, Web App  
**Status Updates:**  
- **12:39 PM** - Identified: The app is unable to send SMS messages since 7:15 AM Central Time, due to our SMS vendor.  
- **1:11 PM** - Monitoring: We have implemented a fix to our system, so we are monitoring the changes.  
- **2:19 PM** - Resolved: This incident has been resolved.

## Maintenance History

### Maintenance 1: Planned Maintenance on September 24, 2024 - 10 PM Central Time
**Type:** Maintenance  
**Duration:** 27 minutes  
**Affected Components:** Deliveries API, Mobile App, Web App  
**Status Updates:**  
- **3:00 PM** - Identified: We will be doing maintenance beginning at 10 PM Central Time.  
- **3:28 AM (Next day)** - Completed: Maintenance is complete.

### Maintenance 2: In Progress Maintenance
**Type:** Maintenance  
**Duration:** 35 minutes  
**Affected Components:** Deliveries API, Mobile App, Web App  
**Status Updates:**  
- **3:04 AM** - Identified: Maintenance is now in progress.  
- **3:39 AM** - Completed: Maintenance has completed successfully.

### Maintenance 3: Planned Maintenance on October 17, 2023 from 10 PM - 10:30 PM CT
**Type:** Maintenance  
**Duration:** 1 hour and 55 minutes  
**Affected Components:** Deliveries API, Mobile App, Web App  
**Status Updates:**  
- **3:30 AM** - Identified: We are planning maintenance from 10 PM to 10:30 PM Central Time.  
- **5:16 AM** - Completed: Maintenance has completed successfully.

### Maintenance 4: Planned Maintenance on December 1, 2023
**Type:** Maintenance  
**Duration:** 40 minutes  
**Affected Components:** Deliveries API, Mobile App, Web App  
**Status Updates:**  
- **4:00 AM** - Identified: Maintenance is now in progress.  
- **4:41 AM** - Completed: Maintenance has completed successfully.

### Maintenance 5: Planned Maintenance between 10 PM - 10:30 PM on November 30, 2023
**Type:** Maintenance  
**Duration:** 30 minutes  
**Affected Components:** Deliveries API, Mobile App, Web App  
**Status Updates:**  
- **4:00 AM** - Identified: The website, API, and mobile app may be unresponsive. Please plan accordingly.  
- **4:41 AM** - Completed: Maintenance has completed successfully.