Incident and Maintenance History

Incident History

Incident 1: Reduction in performance when placing orders

Type: Incident
Duration: 7 hours and 40 minutes
Affected Components: Deliveries API, Web App
Status Updates:

• 12:59 PM - Investigating: We are aware of a reduced performance while attempting to place orders. We are currently investigating the situation.
• 1:33 PM - Identified: We've identified the cause of the issues and are deploying a fix for this incident.
• 1:55 PM - Monitoring: We implemented a fix and are currently monitoring the result.
• 5:58 PM - Resolved: This incident has been resolved.

Incident 2: Investigating issues with system delays and error rates

Type: Incident
Duration: 19 hours and 35 minutes
Affected Components: Deliveries API, Web App, Mobile App
Status Updates:

• 7:17 PM - Investigating: We’re currently experiencing system delays. We are investigating.
• 7:46 PM - Monitoring: We implemented a fix and are currently monitoring the result.
• 2:52 PM (Next day) - Resolved: This issue has been resolved.

Incident 3: 500 outage on Web app

Type: Incident
Duration: 2 hours and 11 minutes
Affected Components: Deliveries API, Mobile App, Web App
Status Updates:

• 4:03 PM - Investigating: We are aware of 500s coming through on the web app, and are currently investigating.
• 4:21 PM - Monitoring: We implemented a fix and are currently monitoring the result.
• 6:14 PM - Resolved: This incident has been resolved.

Incident 4: Issues with SMS Messages being sent

Type: Incident
Duration: 1 hour and 39 minutes
Affected Components: Deliveries API, Web App
Status Updates:

• 12:39 PM - Identified: The app is unable to send SMS messages since 7:15 AM Central Time, due to our SMS vendor.
• 1:11 PM - Monitoring: We have implemented a fix to our system, so we are monitoring the changes.
• 2:19 PM - Resolved: This incident has been resolved.

Maintenance History

Maintenance 1: Planned Maintenance on September 24, 2024 - 10 PM Central Time

Type: Maintenance
Duration: 27 minutes
Affected Components: Deliveries API, Mobile App, Web App
Status Updates:

• 3:00 PM - Identified: We will be doing maintenance beginning at 10 PM Central Time.
• 3:28 AM (Next day) - Completed: Maintenance is complete.

Maintenance 2: In Progress Maintenance

Type: Maintenance
Duration: 35 minutes
Affected Components: Deliveries API, Mobile App, Web App
Status Updates:

• 3:04 AM - Identified: Maintenance is now in progress.
• 3:39 AM - Completed: Maintenance has completed successfully.

Maintenance 3: Planned Maintenance on October 17, 2023 from 10 PM - 10:30 PM CT

Type: Maintenance
Duration: 1 hour and 55 minutes
Affected Components: Deliveries API, Mobile App, Web App
Status Updates:

• 3:30 AM - Identified: We are planning maintenance from 10 PM to 10:30 PM Central Time.
• 5:16 AM - Completed: Maintenance has completed successfully.

Maintenance 4: Planned Maintenance on December 1, 2023

Type: Maintenance
Duration: 40 minutes
Affected Components: Deliveries API, Mobile App, Web App
Status Updates:

• 4:00 AM - Identified: Maintenance is now in progress.
• 4:41 AM - Completed: Maintenance has completed successfully.

Maintenance 5: Planned Maintenance between 10 PM - 10:30 PM on November 30, 2023

Type: Maintenance
Duration: 30 minutes
Affected Components: Deliveries API, Mobile App, Web App
Status Updates:

• 4:00 AM - Identified: The website, API, and mobile app may be unresponsive. Please plan accordingly.
• 4:41 AM - Completed: Maintenance has completed successfully.