# DispatchIt, Inc. - Reduction in performance when placing orders – Incident details

### Reduction in performance when placing orders

**Resolved**

**Major outage**

**Started**: about 1 month ago, June 16, 2026  
**Lasted**: about 8 hours, 8:59 AM - 4:38 PM GMT-4

### Affected

- **Web**:  
  Degraded performance from 8:59 AM to 12:36 PM, Operational from 12:36 PM to 4:38 PM

- **Web App**:  
  Degraded performance from 8:59 AM to 12:36 PM, Operational from 12:36 PM to 4:38 PM

- **Deliveries API**:  
  Degraded performance from 8:59 AM to 12:36 PM, Operational from 12:36 PM to 4:38 PM

### Updates

- **Resolved**  
  June 16, 2026 at 4:38 PM GMT-4  
  This incident has been resolved.

- **Update**  
  June 16, 2026 at 1:58 PM GMT-4  
  We are continuing to monitor our fix.

- **Update**  
  June 16, 2026 at 12:36 PM GMT-4  
  We are continuing to monitor our fix.  
  Next update: 60 mins.

- **Monitoring**  
  June 16, 2026 at 9:55 AM GMT-4  
  We implemented a fix and are currently monitoring the result.  
  Next update: 60 mins.

- **Identified**  
  June 16, 2026 at 9:33 AM GMT-4  
  We've identified the cause of the issues and are deploying a fix for this incident.  
  Next update: 30 minutes

- **Investigating**  
  June 16, 2026 at 8:59 AM GMT-4  
  We are aware of a reduced performance while attempting to place orders. We are currently investigating the situation.  
  Next update: 30 minutes.

### Need Support?

- Email: [customersuccess@dispatchit.com](mailto:customersuccess@dispatchit.com "Email Dispatch")  
- Phone: (952) 444-5280  
- Website: [https://www.dispatchit.com/](/content/ "Visit our website"/index.html)