DispatchIt, Inc. - Reduction in performance when placing orders – Incident details

Reduction in performance when placing orders

Resolved

Major outage

Started: about 1 month ago, June 16, 2026
Lasted: about 8 hours, 8:59 AM - 4:38 PM GMT-4

Affected

• Web:
  Degraded performance from 8:59 AM to 12:36 PM, Operational from 12:36 PM to 4:38 PM

• Web App:
  Degraded performance from 8:59 AM to 12:36 PM, Operational from 12:36 PM to 4:38 PM

• Deliveries API:
  Degraded performance from 8:59 AM to 12:36 PM, Operational from 12:36 PM to 4:38 PM

Updates

• Resolved
  June 16, 2026 at 4:38 PM GMT-4
  This incident has been resolved.

• Update
  June 16, 2026 at 1:58 PM GMT-4
  We are continuing to monitor our fix.

• Update
  June 16, 2026 at 12:36 PM GMT-4
  We are continuing to monitor our fix.
  Next update: 60 mins.

• Monitoring
  June 16, 2026 at 9:55 AM GMT-4
  We implemented a fix and are currently monitoring the result.
  Next update: 60 mins.

• Identified
  June 16, 2026 at 9:33 AM GMT-4
  We've identified the cause of the issues and are deploying a fix for this incident.
  Next update: 30 minutes

• Investigating
  June 16, 2026 at 8:59 AM GMT-4
  We are aware of a reduced performance while attempting to place orders. We are currently investigating the situation.
  Next update: 30 minutes.

Need Support?

• Email: customersuccess@dispatchit.com
• Phone: (952) 444-5280
• Website: [https://www.dispatchit.com/](/content/ "Visit our website"/index.html)