# DispatchIt, Inc. - Investigating issues with system delays and error rates – Incident details

### Investigating issues with system delays and error rates

**Resolved**

**Major outage**  
**Started**: about 2 months ago, May 27, 2026  
**Lasted**: about 20 hours  
**Time**: 3:17 PM May 28, 2026 to 10:52 AM GMT-4

### Affected Services
- **Web**  
  Major outage from 3:17 PM to 3:46 PM, Operational from 3:46 PM to 10:52 AM
- **Web App**  
  Major outage from 3:17 PM to 3:46 PM, Operational from 3:46 PM to 10:52 AM
- **Deliveries API**  
  Major outage from 3:17 PM to 3:46 PM, Operational from 3:46 PM to 10:52 AM
- **Mobile**  
  Major outage from 3:17 PM to 3:46 PM, Operational from 3:46 PM to 10:52 AM
- **Mobile App**  
  Major outage from 3:17 PM to 3:46 PM, Operational from 3:46 PM to 10:52 AM

### Updates
- **Resolved**  
  May 28, 2026 at 10:52 AM GMT-4  
  This issue has been resolved.
- **Monitoring**  
  May 27, 2026 at 3:46 PM GMT-4  
  We implemented a fix and are currently monitoring the result.
- **Investigating**  
  May 27, 2026 at 3:17 PM GMT-4  
  We're currently experiencing system delays. We are currently investigating.

**Next update**: 30 minutes.