DispatchIt, Inc. - Investigating issues with system delays and error rates – Incident details

Investigating issues with system delays and error rates

Resolved

Major outage
Started: about 2 months ago, May 27, 2026
Lasted: about 20 hours
Time: 3:17 PM May 28, 2026 to 10:52 AM GMT-4

Affected Services

• Web
  Major outage from 3:17 PM to 3:46 PM, Operational from 3:46 PM to 10:52 AM
• Web App
  Major outage from 3:17 PM to 3:46 PM, Operational from 3:46 PM to 10:52 AM
• Deliveries API
  Major outage from 3:17 PM to 3:46 PM, Operational from 3:46 PM to 10:52 AM
• Mobile
  Major outage from 3:17 PM to 3:46 PM, Operational from 3:46 PM to 10:52 AM
• Mobile App
  Major outage from 3:17 PM to 3:46 PM, Operational from 3:46 PM to 10:52 AM

Updates

• Resolved
  May 28, 2026 at 10:52 AM GMT-4
  This issue has been resolved.
• Monitoring
  May 27, 2026 at 3:46 PM GMT-4
  We implemented a fix and are currently monitoring the result.
• Investigating
  May 27, 2026 at 3:17 PM GMT-4
  We're currently experiencing system delays. We are currently investigating.

Next update: 30 minutes.