# DispatchIt, Inc. - 500 outage on Web app – Incident details

### 500 outage on Web app

**Resolved**

**Partial outage**  
**Started:** September 3, 2024  
**Lasted about:** 2 hours  
**Time:** 12:03 PM - 2:14 PM GMT-4

**Affected**  
- **Web**  
  - Partial outage from 12:03 PM to 12:21 PM, Operational from 12:21 PM to 2:14 PM  
- **Web App**  
  - Partial outage from 12:03 PM to 12:21 PM, Operational from 12:21 PM to 2:14 PM  
- **Deliveries API**  
  - Partial outage from 12:03 PM to 12:21 PM, Operational from 12:21 PM to 2:14 PM  
- **Mobile**  
  - Partial outage from 12:03 PM to 12:21 PM, Operational from 12:21 PM to 2:14 PM  
- **Mobile App**  
  - Partial outage from 12:03 PM to 12:21 PM, Operational from 12:21 PM to 2:14 PM

### Updates

- **Resolved**  
  - September 3, 2024 at 2:14 PM GMT-4  
  - This incident has been resolved.

- **Update**  
  - September 3, 2024 at 2:07 PM GMT-4  
  - We implemented a fix and are currently monitoring the result.

- **Monitoring**  
  - September 3, 2024 at 12:21 PM GMT-4  
  - We implemented a fix and are currently monitoring the result.

- **Investigating**  
  - September 3, 2024 at 12:03 PM GMT-4  
  - We are aware of 500s coming through on the web app, and are currently investigating this incident.

### Need Support?

Email: [customersuccess@dispatchit.com](mailto:customersuccess@dispatchit.com)  
Phone: (952) 444-5280  
Website: [https://www.dispatchit.com/](/content/site-root.html)