# DispatchIt, Inc. - Issues with SMS Messages being sent – Incident details

### Issues with SMS Messages being sent

**Resolved**  
**Degraded performance**  
**Started about**: June 20, 2024  
**Lasted about**: 2 hours  
**Time**: 8:39 - 10:19 AM GMT-4

### Affected Components

- **Web**  
  Degraded performance from 8:39 AM to 9:11 AM, Operational from 9:11 AM to 10:19 AM

- **Web App**  
  Degraded performance from 8:39 AM to 9:11 AM, Operational from 9:11 AM to 10:19 AM

- **Deliveries API**  
  Degraded performance from 8:39 AM to 9:11 AM, Operational from 9:11 AM to 10:19 AM

### Updates

- **Resolved**  
  June 20, 2024 at 10:19 AM GMT-4  
  This incident has been resolved.

- **Monitoring**  
  June 20, 2024 at 9:11 AM GMT-4  
  We have implemented a fix to our system, so we are monitoring the changes.

- **Identified**  
  June 20, 2024 at 8:39 AM GMT-4  
  The app is unable to send SMS messages since 7:15 AM Central Time, due to our SMS vendor.

### Next update: 30 minutes.