DispatchIt, Inc. - Issues with SMS Messages being sent – Incident details

Issues with SMS Messages being sent

Resolved
Degraded performance
Started about: June 20, 2024
Lasted about: 2 hours
Time: 8:39 - 10:19 AM GMT-4

Affected Components

• Web
  Degraded performance from 8:39 AM to 9:11 AM, Operational from 9:11 AM to 10:19 AM

• Web App
  Degraded performance from 8:39 AM to 9:11 AM, Operational from 9:11 AM to 10:19 AM

• Deliveries API
  Degraded performance from 8:39 AM to 9:11 AM, Operational from 9:11 AM to 10:19 AM

Updates

• Resolved
  June 20, 2024 at 10:19 AM GMT-4
  This incident has been resolved.

• Monitoring
  June 20, 2024 at 9:11 AM GMT-4
  We have implemented a fix to our system, so we are monitoring the changes.

• Identified
  June 20, 2024 at 8:39 AM GMT-4
  The app is unable to send SMS messages since 7:15 AM Central Time, due to our SMS vendor.

Next update: 30 minutes.