# DispatchIt, Inc. - Claimed orders are not seen in the mobile app – Incident details

### Claimed orders are not seen in the mobile app

**Resolved**  
**Operational**  
**Started over 2 years ago**  
**January 23, 2024**  
**Lasted about 6 hours**  
**10:05 AM - 3:55 PM GMT-5**

**Affected**  
- Mobile  
- Operational from 10:05 AM to 3:55 PM  
- Mobile App  
- Operational from 10:05 AM to 3:55 PM

### Updates

- **Resolved**  
  January 23, 2024 at 3:55 PM GMT-5  
  This incident has been resolved.

- **Update**  
  January 23, 2024 at 1:31 PM GMT-5  
  We are currently investigating this incident.  
  Next update: 60 minutes

- **Update**  
  January 23, 2024 at 12:30 PM GMT-5  
  We are currently investigating this incident.  
  Next update: 60 minutes

- **Update**  
  January 23, 2024 at 11:53 AM GMT-5  
  We are currently investigating this incident.  
  Next update: 30 minutes

- **Update**  
  January 23, 2024 at 11:18 AM GMT-5  
  We are currently investigating this incident.  
  Next update: 30 minutes

- **Update**  
  January 23, 2024 at 10:45 AM GMT-5  
  We are currently investigating this incident.  
  Next update: 30 minutes

- **Investigating**  
  January 23, 2024 at 10:16 AM GMT-5  
  Claimed orders are not seen in the mobile app for some drivers. We are currently investigating this incident.  
  Next update: 30 minutes

### Need Support?
- **Email:** [customersuccess@dispatchit.com](mailto:customersuccess@dispatchit.com "Email Dispatch")  
- **Phone:** (952) 444-5280  
- **Website:** [https://www.dispatchit.com/](/content/ "Visit our website"/index.html)