DispatchIt, Inc. - Claimed orders are not seen in the mobile app – Incident details

Claimed orders are not seen in the mobile app

Resolved
Operational
Started over 2 years ago
January 23, 2024
Lasted about 6 hours
10:05 AM - 3:55 PM GMT-5

Affected

• Mobile
• Operational from 10:05 AM to 3:55 PM
• Mobile App
• Operational from 10:05 AM to 3:55 PM

Updates

• Resolved
  January 23, 2024 at 3:55 PM GMT-5
  This incident has been resolved.

• Update
  January 23, 2024 at 1:31 PM GMT-5
  We are currently investigating this incident.
  Next update: 60 minutes

• Update
  January 23, 2024 at 12:30 PM GMT-5
  We are currently investigating this incident.
  Next update: 60 minutes

• Update
  January 23, 2024 at 11:53 AM GMT-5
  We are currently investigating this incident.
  Next update: 30 minutes

• Update
  January 23, 2024 at 11:18 AM GMT-5
  We are currently investigating this incident.
  Next update: 30 minutes

• Update
  January 23, 2024 at 10:45 AM GMT-5
  We are currently investigating this incident.
  Next update: 30 minutes

• Investigating
  January 23, 2024 at 10:16 AM GMT-5
  Claimed orders are not seen in the mobile app for some drivers. We are currently investigating this incident.
  Next update: 30 minutes

Need Support?

• Email: customersuccess@dispatchit.com
• Phone: (952) 444-5280
• Website: [https://www.dispatchit.com/](/content/ "Visit our website"/index.html)