# DispatchIt, Inc. - Delays in Smart Order Matching, Order Assignment and Order Releases – Incident details

### Delays in Smart Order Matching, Order Assignment and Order Releases

**Resolved**

**Operational**

**Started**: over 2 years ago  
**Date**: October 31, 2023  
**Lasted**: about 1 hour  
**Time**: 4:46 - 6:00 PM GMT-4

### Affected Services
- **Web**: Operational from 4:46 PM to 6:00 PM
- **Web App**: Operational from 4:46 PM to 6:00 PM
- **Deliveries API**: Operational from 4:46 PM to 6:00 PM
- **Mobile**: Operational from 4:46 PM to 6:00 PM
- **Mobile App**: Operational from 4:46 PM to 6:00 PM

### Updates
- **Resolved**  
  Date: October 31, 2023 at 6:00 PM GMT-4  
  This incident has been resolved.

- **Monitoring**  
  Date: October 31, 2023 at 5:14 PM GMT-4  
  We implemented a fix and are currently monitoring the result.

- **Investigating**  
  Date: October 31, 2023 at 4:46 PM GMT-4  
  We are currently investigating this incident.