DispatchIt, Inc. - Delays in Smart Order Matching, Order Assignment and Order Releases – Incident details

Delays in Smart Order Matching, Order Assignment and Order Releases

Resolved

Operational

Started: over 2 years ago
Date: October 31, 2023
Lasted: about 1 hour
Time: 4:46 - 6:00 PM GMT-4

Affected Services

• Web: Operational from 4:46 PM to 6:00 PM
• Web App: Operational from 4:46 PM to 6:00 PM
• Deliveries API: Operational from 4:46 PM to 6:00 PM
• Mobile: Operational from 4:46 PM to 6:00 PM
• Mobile App: Operational from 4:46 PM to 6:00 PM

Updates

• Resolved
  Date: October 31, 2023 at 6:00 PM GMT-4
  This incident has been resolved.

• Monitoring
  Date: October 31, 2023 at 5:14 PM GMT-4
  We implemented a fix and are currently monitoring the result.

• Investigating
  Date: October 31, 2023 at 4:46 PM GMT-4
  We are currently investigating this incident.