# DispatchIt, Inc. - Increased intermittent errors connecting to web backend – Incident details

### Increased intermittent errors connecting to web backend

**Resolved**  
**Operational**  
Started almost 3 years ago  
September 22, 2023  
Lasted 2 months  
10:41 AM November 30, 2023  
11:41 PM GMT-4

### Affected
- **Web**  
  - Operational from 10:41 AM to 11:41 PM
- **Web App**  
  - Operational from 10:41 AM to 11:41 PM
- **Deliveries API**  
  - Operational from 10:41 AM to 11:41 PM
- **Mobile**  
  - Operational from 10:41 AM to 11:41 PM
- **Mobile App**  
  - Operational from 10:41 AM to 11:41 PM

### Updates
- **Resolved**  
  November 30, 2023 at 11:41 PM GMT-5  
  
  This issue has been resolved.

- **Monitoring**  
  September 22, 2023 at 5:36 PM GMT-4  
  We have identified the issues, and are monitoring the situation. If you continue to have issues connecting your mobile app, please uninstall and reinstall the app from your device.

- **Update**  
  September 22, 2023 at 2:38 PM GMT-4  
  We are currently investigating this incident.

- **Update**  
  September 22, 2023 at 12:46 PM GMT-4  
  We are currently investigating this incident.

- **Investigating**  
  September 22, 2023 at 10:41 AM GMT-4  
  We are seeing an increased rate of intermittent errors across our app. This results in drivers getting connection and login issues. We are continuing to investigate this issue. Next update: 30 mins.

### Need Support?
- Email: [customersuccess@dispatchit.com](mailto:customersuccess@dispatchit.com "Email Dispatch")  
- Phone: (952) 444-5280  
- Website: [https://www.dispatchit.com/](/content/ "Visit our website"/index.html)