DispatchIt, Inc. - Increased intermittent errors connecting to web backend – Incident details

Increased intermittent errors connecting to web backend

Resolved
Operational
Started almost 3 years ago
September 22, 2023
Lasted 2 months
10:41 AM November 30, 2023
11:41 PM GMT-4

Affected

• Web
  • Operational from 10:41 AM to 11:41 PM
• Web App
  • Operational from 10:41 AM to 11:41 PM
• Deliveries API
  • Operational from 10:41 AM to 11:41 PM
• Mobile
  • Operational from 10:41 AM to 11:41 PM
• Mobile App
  • Operational from 10:41 AM to 11:41 PM

Updates

• Resolved
  November 30, 2023 at 11:41 PM GMT-5

  This issue has been resolved.

• Monitoring
  September 22, 2023 at 5:36 PM GMT-4
  We have identified the issues, and are monitoring the situation. If you continue to have issues connecting your mobile app, please uninstall and reinstall the app from your device.

• Update
  September 22, 2023 at 2:38 PM GMT-4
  We are currently investigating this incident.

• Update
  September 22, 2023 at 12:46 PM GMT-4
  We are currently investigating this incident.

• Investigating
  September 22, 2023 at 10:41 AM GMT-4
  We are seeing an increased rate of intermittent errors across our app. This results in drivers getting connection and login issues. We are continuing to investigate this issue. Next update: 30 mins.

Need Support?

• Email: customersuccess@dispatchit.com
• Phone: (952) 444-5280
• Website: [https://www.dispatchit.com/](/content/ "Visit our website"/index.html)