# DispatchIt, Inc. - Some drivers are experiencing Android app crashes – Incident details

### Some drivers are experiencing Android app crashes

**Resolved**  
**Partial outage**  
Started almost 3 years ago **September 14, 2023**  
Lasted about 3 hours  
12:10 PM - 3:25 PM GMT-4

**Affected**  
- Mobile  
  
**Partial outage from 12:10 PM to 3:25 PM**  
- Mobile App  
  
**Partial outage from 12:10 PM to 3:25 PM**

### Updates

- **Resolved**  
September 14, 2023 at 3:25 PM GMT-4

This incident has been resolved.

- **Monitoring**  
September 14, 2023 at 1:20 PM GMT-4

We implemented a fix and are currently monitoring the result.

- **Identified**  
September 14, 2023 at 12:10 PM GMT-4

We are continuing to work on a fix for this incident.

### Need Support?

Email: [customersuccess@dispatchit.com](mailto:customersuccess@dispatchit.com "Email Dispatch")  
Phone: (952) 444-5280  
Website: [https://www.dispatchit.com/](/content/ "Visit our website"/index.html)