# DispatchIt, Inc. - Customers and Drivers unable to view orders – Incident details

### Customers and Drivers unable to view orders

**Resolved**  
**Partial outage**  
**Started:** August 22, 2023  
**Lasted:** about 3 hours  
**Time:** 10:29 AM – 1:38 PM GMT-4

### Affected
- **Web**  
  Partial outage from 10:29 AM to 1:38 PM
- **Web App**  
  Partial outage from 10:29 AM to 1:38 PM
- **Deliveries API**  
  Partial outage from 10:29 AM to 1:38 PM
- **Mobile**  
  Partial outage from 10:29 AM to 1:38 PM
- **Mobile App**  
  Partial outage from 10:29 AM to 1:38 PM

### Updates
- **Resolved**  
  August 22, 2023 at 1:38 PM GMT-4  
  This incident has been resolved.

- **Monitoring**  
  August 22, 2023 at 11:05 AM GMT-4  
  We implemented a fix and are currently monitoring the result.

- **Investigating**  
  August 22, 2023 at 10:29 AM GMT-4  
  We are currently investigating this incident.

### Need Support?
  
  customersuccess@dispatchit.com  
  (952) 444-5280  
  [Visit our website](/content/site-root.html)