# DispatchIt, Inc. - Experiencing Intermittent Downtime – Incident details

### Experiencing Intermittent Downtime

**Resolved**

**Degraded performance**

**Started** almost 4 years ago - August 5, 2022  
**Lasted** about 1 hour - 5:43 PM to 7:05 PM GMT-4

### Affected Components
- **Web**: Degraded performance from 5:43 PM to 7:05 PM
- **Web App**: Degraded performance from 5:43 PM to 7:05 PM
- **Deliveries API**: Degraded performance from 5:43 PM to 7:05 PM
- **Mobile**: Degraded performance from 5:43 PM to 7:05 PM
- **Mobile App**: Degraded performance from 5:43 PM to 7:05 PM

### Updates
- **Resolved**  
  August 5, 2022 at 7:05 PM GMT-4  
  This issue has been resolved.

- **Monitoring**  
  August 5, 2022 at 6:15 PM GMT-4  
  Website is stable and we are no longer seeing any downtime. We are continuing to monitor the situation.

- **Identified**  
  August 5, 2022 at 6:14 PM GMT-4  
  Possible AWS issue. We are working on a fix for this incident.
  Next update: 30 minutes

- **Update**  
  August 5, 2022 at 6:03 PM GMT-4  
  App was experiencing intermittent downtime. We are continuing to work on a fix for this incident.
  Next update: 30 minutes

- **Investigating**  
  August 5, 2022 at 5:43 PM GMT-4  
  App is experiencing intermittent downtime. We are currently investigating this incident.
  Next update: 30 minutes