DispatchIt, Inc. - Experiencing Intermittent Downtime – Incident details

Experiencing Intermittent Downtime

Resolved

Degraded performance

Started almost 4 years ago - August 5, 2022
Lasted about 1 hour - 5:43 PM to 7:05 PM GMT-4

Affected Components

• Web: Degraded performance from 5:43 PM to 7:05 PM
• Web App: Degraded performance from 5:43 PM to 7:05 PM
• Deliveries API: Degraded performance from 5:43 PM to 7:05 PM
• Mobile: Degraded performance from 5:43 PM to 7:05 PM
• Mobile App: Degraded performance from 5:43 PM to 7:05 PM

Updates

• Resolved
  August 5, 2022 at 7:05 PM GMT-4
  This issue has been resolved.

• Monitoring
  August 5, 2022 at 6:15 PM GMT-4
  Website is stable and we are no longer seeing any downtime. We are continuing to monitor the situation.

• Identified
  August 5, 2022 at 6:14 PM GMT-4
  Possible AWS issue. We are working on a fix for this incident. Next update: 30 minutes

• Update
  August 5, 2022 at 6:03 PM GMT-4
  App was experiencing intermittent downtime. We are continuing to work on a fix for this incident. Next update: 30 minutes

• Investigating
  August 5, 2022 at 5:43 PM GMT-4
  App is experiencing intermittent downtime. We are currently investigating this incident. Next update: 30 minutes