# DispatchIt, Inc. - Investigating Incident – Incident details

### Investigating Incident

**Resolved**  
**Degraded performance**  
**Started**: December 7, 2021  
**Lasted**: about 22 hours  
**From**: 11:53 AM to 9:37 AM GMT-5

#### Affected
- **Mobile**  
- **Mobile App**

**Degraded performance from 11:53 AM to 9:37 AM**

### Updates

- **Resolved**  
  **Date**: December 8, 2021 at 9:37 AM GMT-5  
  All notifications are working normally again.

- **Update**  
  **Date**: December 7, 2021 at 5:30 PM GMT-5  
  Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.  
  **Next update**: 60 minutes

- **Update**  
  **Date**: December 7, 2021 at 4:31 PM GMT-5  
  Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.  
  **Next update**: 60 minutes

- **Update**  
  **Date**: December 7, 2021 at 3:36 PM GMT-5  
  Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.  
  **Next update**: 60 minutes

- **Update**  
  **Date**: December 7, 2021 at 2:59 PM GMT-5  
  Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.  
  **Next update**: 30 minutes

- **Update**  
  **Date**: December 7, 2021 at 1:59 PM GMT-5  
  Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.  
  **Next update**: 30 minutes

- **Update**  
  **Date**: December 7, 2021 at 1:31 PM GMT-5  
  Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.  
  **Next update**: 30 minutes

- **Update**  
  **Date**: December 7, 2021 at 1:00 PM GMT-5  
  Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.  
  **Next update**: 30 minutes

- **Update**  
  **Date**: December 7, 2021 at 12:30 PM GMT-5  
  Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.  
  **Next update**: 30 minutes

- **Monitoring**  
  **Date**: December 7, 2021 at 12:01 PM GMT-5  
  Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation.  
  **Next update**: 30 minutes

- **Investigating**  
  **Date**: December 7, 2021 at 11:53 AM GMT-5  
  Currently experiencing issues with our service provider, some of our notifications are not being sent. We are currently investigating this incident.  
  **Next update**: 30 minutes