# DispatchIt, Inc. - Orders are not being released to drivers. – Incident details

### Orders are not being released to drivers.

**Resolved**  
**Minor outage**  
**Started**: October 21, 2021  
**Lasted**: 15 minutes  
**Affected**: Mobile

**Minor outage from 12:45 PM to 1:00 PM**  
**Mobile App**  
**Minor outage from 12:45 PM to 1:00 PM**

### Updates

- **Resolved**  
  October 21, 2021 at 1:00 PM GMT-4

- **Resolved**  
  October 21, 2021 at 1:00 PM GMT-4

We just resolved the issue!

- **Investigating**  
  October 21, 2021 at 12:45 PM GMT-4

We are currently investigating this incident.

### Need Support?

Email: [customersuccess@dispatchit.com](mailto:customersuccess@dispatchit.com "Email Dispatch")  
Phone: (952) 444-5280  
Website: [https://www.dispatchit.com/](/content/ "Visit our website"/index.html)