# DispatchIt, Inc. - Issues with driver order assignment – Incident details

### Issues with driver order assignment

**Resolved**  
**Partial outage**  
**Started almost 5 years ago**  
**August 27, 2021**  
**Lasted about 1 hour**  
**2:59 PM - 4:17 PM GMT-4**

### Affected

- **Web**: Partial outage from 2:59 PM to 4:17 PM  
- **Web App**: Partial outage from 2:59 PM to 4:17 PM  
- **Mobile**: Partial outage from 2:59 PM to 4:17 PM  
- **Mobile App**: Partial outage from 2:59 PM to 4:17 PM

### Updates

- **Resolved**  
  August 27, 2021 at 4:17 PM GMT-4  
  This issue has been resolved.

- **Investigating**  
  August 27, 2021 at 2:59 PM GMT-4  
  We are currently investigating this incident.

### Need Support?

- Email: [customersuccess@dispatchit.com](mailto:customersuccess@dispatchit.com "Email Dispatch")  
- Phone: (952) 444-5280  
- Website: [https://www.dispatchit.com/](/content/ "Visit our website"/index.html)