# DispatchIt, Inc. - Marketplace Webhooks are Down – Incident details

### Marketplace Webhooks are Down

**Resolved**

**Degraded performance**

**Started**: almost 5 years ago, August 16, 2021  
**Lasted**: 44 minutes  
**Time**: 4:24 - 5:08 PM GMT-4

### Affected

- **Web**  
  Degraded performance from 4:24 PM to 5:08 PM
- **Deliveries API**  
  Degraded performance from 4:24 PM to 5:08 PM

### Updates

- **Resolved**  
  August 16, 2021 at 5:08 PM GMT-4  
  
  This issue has been resolved.

- **Monitoring**  
  August 16, 2021 at 4:38 PM GMT-4  
  
  We have implemented a fix and are currently monitoring the result.  
  Next update: 30 minutes

- **Investigating**  
  August 16, 2021 at 4:24 PM GMT-4  
  
  Marketplace API Webhooks are currently down. We are currently investigating this incident.  
  Next update: 30 minutes

### Need Support?

Email: [customersuccess@dispatchit.com](mailto:customersuccess@dispatchit.com)  
Phone: (952) 444-5280  
Website: [dispatchit.com](/content/site-root.html)