# DispatchIt, Inc. - Dispatch Connect: Sending deliveries to drivers is currently broken – Incident details

### Dispatch Connect: Sending deliveries to drivers is currently broken

**Resolved**  
**Degraded performance**  
**Started**: April 15, 2021  
**Lasted**: about 1 hour  
**Time**: 11:57 AM - 12:58 PM GMT-4

#### Affected
- **Web**: Degraded performance from 11:57 AM to 12:58 PM
- **Web App**: Degraded performance from 11:57 AM to 12:58 PM
- **Mobile**: Degraded performance from 11:57 AM to 12:58 PM
- **Mobile App**: Degraded performance from 11:57 AM to 12:58 PM

### Updates

- **Resolved**  
  **Date**: April 15, 2021 at 12:58 PM GMT-4  
  This incident has been resolved.

- **Update**  
  **Date**: April 15, 2021 at 12:27 PM GMT-4  
  Connect ONLY: Users can successfully create a delivery manifest and send it to the driver in the web app. Drivers' push notifications are properly sent, but the driver app is not showing the manifest. We are continuing to investigate the issue and are still working on implementing a fix.  
  **Next update**: 30 mins

- **Identified**  
  **Date**: April 15, 2021 at 11:57 AM GMT-4  
  In Connect ONLY: Sending deliveries to drivers functionality is not working at the moment. We have identified the issue and are implementing an immediate fix.  
  **Next update**: 30 mins

### Need Support?  
- Email: [customersuccess@dispatchit.com](mailto:customersuccess@dispatchit.com "Email Dispatch")  
- Phone: (952) 444-5280  
- Website: [https://www.dispatchit.com/](/content/ "Visit our website"/index.html)