DispatchIt, Inc. - Dispatch Connect: Sending deliveries to drivers is currently broken – Incident details

Dispatch Connect: Sending deliveries to drivers is currently broken

Resolved
Degraded performance
Started: April 15, 2021
Lasted: about 1 hour
Time: 11:57 AM - 12:58 PM GMT-4

Affected

• Web: Degraded performance from 11:57 AM to 12:58 PM
• Web App: Degraded performance from 11:57 AM to 12:58 PM
• Mobile: Degraded performance from 11:57 AM to 12:58 PM
• Mobile App: Degraded performance from 11:57 AM to 12:58 PM

Updates

• Resolved
  Date: April 15, 2021 at 12:58 PM GMT-4
  This incident has been resolved.

• Update
  Date: April 15, 2021 at 12:27 PM GMT-4
  Connect ONLY: Users can successfully create a delivery manifest and send it to the driver in the web app. Drivers' push notifications are properly sent, but the driver app is not showing the manifest. We are continuing to investigate the issue and are still working on implementing a fix.
  Next update: 30 mins

• Identified
  Date: April 15, 2021 at 11:57 AM GMT-4
  In Connect ONLY: Sending deliveries to drivers functionality is not working at the moment. We have identified the issue and are implementing an immediate fix.
  Next update: 30 mins

Need Support?

• Email: customersuccess@dispatchit.com
• Phone: (952) 444-5280
• Website: [https://www.dispatchit.com/](/content/ "Visit our website"/index.html)