# DispatchIt, Inc. - Application isn't loading – Incident details

### Application isn't loading

**Resolved**  
**Major outage**  
Started over 5 years ago  
February 22, 2021  
Lasted about 2 hours  
12:39 - 2:13 PM GMT-5

#### Affected
- **Web**  
  Major outage from 12:39 PM to 2:13 PM
- **Web App**  
  Major outage from 12:39 PM to 2:13 PM
- **Deliveries API**  
  Major outage from 12:39 PM to 2:13 PM
- **Mobile**  
  Major outage from 12:39 PM to 2:13 PM
- **Mobile App**  
  Major outage from 12:39 PM to 2:13 PM

### Updates

- **Resolved**  
  February 22, 2021 at 2:13 PM GMT-5  
  The application and mobile app should be functioning properly again. We're continuing to monitor to make sure it continues to function.

- **Monitoring**  
  February 22, 2021 at 1:37 PM GMT-5  
  The application and mobile app is beginning to recover. We're still working on implementing additional preventative measures, and will continue to update as needed.  
  Next update: 30 mins

- **Identified**  
  February 22, 2021 at 1:18 PM GMT-5  
  We have identified the general issue and are working on bringing the application back up.  
  Next update: 30 mins

- **Update**  
  February 22, 2021 at 12:54 PM GMT-5  
  The application and mobile apps should be starting to recover, however, we're still not quite in the clear. We're doing more investigation, and will post more updates as they come up.

- **Investigating**  
  February 22, 2021 at 12:39 PM GMT-5  
  Our web application and driver apps are unable to connect to our database and are showing errors. We are currently investigating.  
  Next update: 30 mins

### Need Support?

- Email: [customersuccess@dispatchit.com](mailto:customersuccess@dispatchit.com)
- Phone: (952) 444-5280