DispatchIt, Inc. - Application isn't loading – Incident details

Application isn't loading

Resolved
Major outage
Started over 5 years ago
February 22, 2021
Lasted about 2 hours
12:39 - 2:13 PM GMT-5

Affected

• Web
  Major outage from 12:39 PM to 2:13 PM
• Web App
  Major outage from 12:39 PM to 2:13 PM
• Deliveries API
  Major outage from 12:39 PM to 2:13 PM
• Mobile
  Major outage from 12:39 PM to 2:13 PM
• Mobile App
  Major outage from 12:39 PM to 2:13 PM

Updates

• Resolved
  February 22, 2021 at 2:13 PM GMT-5
  The application and mobile app should be functioning properly again. We're continuing to monitor to make sure it continues to function.

• Monitoring
  February 22, 2021 at 1:37 PM GMT-5
  The application and mobile app is beginning to recover. We're still working on implementing additional preventative measures, and will continue to update as needed.
  Next update: 30 mins

• Identified
  February 22, 2021 at 1:18 PM GMT-5
  We have identified the general issue and are working on bringing the application back up.
  Next update: 30 mins

• Update
  February 22, 2021 at 12:54 PM GMT-5
  The application and mobile apps should be starting to recover, however, we're still not quite in the clear. We're doing more investigation, and will post more updates as they come up.

• Investigating
  February 22, 2021 at 12:39 PM GMT-5
  Our web application and driver apps are unable to connect to our database and are showing errors. We are currently investigating.
  Next update: 30 mins

Need Support?

• Email: customersuccess@dispatchit.com
• Phone: (952) 444-5280