# DispatchIt, Inc. - Driver earnings showing up wrong. – Incident details

### Driver earnings showing up wrong.

#### Resolved

#### Degraded performance

**Started over 5 years ago**  
December 18, 2020  
**Lasted** 14 minutes  
**4:41 - 4:55 PM GMT-5**

### Affected

- **Web**  
  Degraded performance from 4:41 PM to 4:55 PM  
- **Web App**  
  Degraded performance from 4:41 PM to 4:55 PM  
- **Mobile**  
  Degraded performance from 4:41 PM to 4:55 PM  
- **Mobile App**  
  Degraded performance from 4:41 PM to 4:55 PM

### Updates

- **Resolved**  
  December 18, 2020 at 4:55 PM GMT-5  
  The issue has been resolved.

- **Monitoring**  
  December 18, 2020 at 4:50 PM GMT-5  
  Our earning processor is experiencing issues. We are monitoring.

- **Investigating**  
  December 18, 2020 at 4:41 PM GMT-5  
  Drivers are unable to see their earnings.  
  Payouts of earnings are being delayed.

### Need Support?

- Email: [customersuccess@dispatchit.com](mailto:customersuccess@dispatchit.com)  
- Phone: (952) 444-5280  
- Website: [https://www.dispatchit.com/](/content/site-root.html)