# DispatchIt, Inc. - Tolls are not being added to orders – Incident details

### Tolls are not being added to orders

Resolved

**Degraded performance**  
Started over 5 years ago  
December 4, 2020  
Lasted about 3 hours  
**1:27 PM** - **4:17 PM** GMT-5

**Affected**  
- Web  
   Degraded performance from 1:27 PM to 4:17 PM  
- Web App  
   Degraded performance from 1:27 PM to 4:17 PM  
- Deliveries API  
   Degraded performance from 1:27 PM to 4:17 PM  
- Mobile  
   Degraded performance from 1:27 PM to 4:17 PM  
- Mobile App  
   Degraded performance from 1:27 PM to 4:17 PM

### Updates

- **Resolved**  
  December 4, 2020 at 4:17 PM GMT-5  
  Tolls are working again!

- **Update**  
  December 4, 2020 at 4:04 PM GMT-5  
  We are continuing to work on a fix for the issue. We're waiting for our third-party tolls provider to fix the issue on their end, and will update when it's either resolved or when they get back to us.

- **Identified**  
  December 4, 2020 at 2:04 PM GMT-5  
  We have identified the cause of the issue and are working on a solution.

- **Investigating**  
  December 4, 2020 at 1:27 PM GMT-5  
  We have noticed tolls are not being added to orders.