DispatchIt, Inc. - Tolls are not being added to orders – Incident details

Tolls are not being added to orders

Resolved

Degraded performance
Started over 5 years ago
December 4, 2020
Lasted about 3 hours
1:27 PM - 4:17 PM GMT-5

Affected

• Web
  Degraded performance from 1:27 PM to 4:17 PM
• Web App
  Degraded performance from 1:27 PM to 4:17 PM
• Deliveries API
  Degraded performance from 1:27 PM to 4:17 PM
• Mobile
  Degraded performance from 1:27 PM to 4:17 PM
• Mobile App
  Degraded performance from 1:27 PM to 4:17 PM

Updates

• Resolved
  December 4, 2020 at 4:17 PM GMT-5
  Tolls are working again!

• Update
  December 4, 2020 at 4:04 PM GMT-5
  We are continuing to work on a fix for the issue. We're waiting for our third-party tolls provider to fix the issue on their end, and will update when it's either resolved or when they get back to us.

• Identified
  December 4, 2020 at 2:04 PM GMT-5
  We have identified the cause of the issue and are working on a solution.

• Investigating
  December 4, 2020 at 1:27 PM GMT-5
  We have noticed tolls are not being added to orders.