# DispatchIt, Inc. - SMS Delivery is delayed – Incident details

### SMS Delivery is delayed

**Resolved**  
**Partial outage**  
**Started:** November 25, 2020  
**Lasted:** 3 days  
**Affected:**  
- Mobile  
- Mobile App

**Partial outage from 1:59 PM to 1:36 AM**

### Updates

- **Resolved**  
  November 29, 2020 at 1:36 AM GMT-5  
  We just resolved the issue!

- **Update**  
  November 25, 2020 at 6:03 PM GMT-5  
  We will continue to monitor the progress from our SMS provider. We hope to provide more updates in the next few hours.

- **Monitoring**  
  November 25, 2020 at 1:59 PM GMT-5  
  SMS messages are experiencing delays. Our SMS provider has informed us they are working on a solution.