# DispatchIt, Inc. - We are experiencing slower response times – Incident details

### We are experiencing slower response times

**Resolved**  
**Degraded performance**  
Started over 5 years ago **November 25, 2020**  
Lasted less than a minute **11:24 AM GMT-5**

### Affected

- **Web**  
  Operational from 11:24 AM to 11:24 AM

- **Web App**  
  Operational from 11:24 AM to 11:24 AM

- **Deliveries API**  
  Operational from 11:24 AM to 11:24 AM

- **Mobile**  
  Operational from 11:24 AM to 11:24 AM

- **Mobile App**  
  Operational from 11:24 AM to 11:24 AM

### Updates

- Resolved  
  November 25, 2020 at 11:24 AM GMT-5

**Resolved**  
November 25, 2020 at 11:24 AM GMT-5

We have identified the cause of the issue and are working on a fix.

### Need Support?

**Email:** [customersuccess@dispatchit.com](mailto:customersuccess@dispatchit.com "Email Dispatch")  
**Phone:** (952) 444-5280  
**Website:** [https://www.dispatchit.com/](/content/ "Visit our website"/index.html)